Field Service Representative

About the Role

This position is responsible for providing technical support, maintenance, and repair services for our range of electro-mechanical systems at customer sites. This role requires a proactive approach to troubleshooting and a commitment to delivering high-quality service to our clients.

Responsibilities

• Conduct on-site installation, maintenance, and repair of systems, including but not limited to specific electro-mechanical systems.
• Perform diagnostic tests to identify issues and determine appropriate solutions.
• Collaborate with customers to understand their requirements and provide tailored technical support.
• Train customers on the operation and maintenance of electro-mechanical systems to ensure optimal performance.
• Document service activities, including findings, actions taken, and recommendations for improvement.
• Coordinate with internal teams to escalate complex technical issues and ensure timely resolution.
• Adhere to company policies and procedures, including safety protocols, while performing field service activities.
• Stay updated on industry trends and advancements in electro-mechanical technology to enhance service delivery.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, related field, or equivalent work experience.
• Proven experience in servicing electro-mechanical and software systems.
• Proficiency in diagnostic tools and techniques for troubleshooting complex technical issues.
• Strong problem-solving abilities and a proactive approach to resolving issues in a dynamic environment.
• Ability to work independently and manage time effectively to meet service deadlines.
• 50% travel to customer sites as needed and work flexible hours, including weekends and holidays.

Physical Demands

• Physically able to lift up to 20 pounds (materials/equipment).
• Effective use of computer, laptop, cell phone, and other mobile devices to exchange information.

Skills

• Excellent communication skills, both verbal and written.
• Strong team skills and team-oriented.
• Excellent time management skills and meets deadlines.
• Flexible; able to multi-task in response to time-sensitive and changing situations.
• Effective listening skills.
• Objective, solution-oriented problem-solving skills.
• Handles highly sensitive and confidential information.
• Resourceful, able to network and connect people to appropriate resources.
• Technology savvy, comfortable using MS software products.
• Strong planning and organizational skills and follow-through.
• Resilient, stays positive and solution-oriented.
• Perceptive, discovers underlying issues in situations and re-states them in a helpful way.
• Self-starter with a strong work ethic, able to work without direct supervision.