Field Service Representative

About the role

SRCTec, LLC is seeking an experienced Field Service Representative to become one of two OEM representatives supporting local units at Fort Bliss, TX. The role involves delivering high-quality pre- and post-sales technical support, integrating with assigned units, and providing technical and training support in garrison and deployed CONUS and OCONUS locations (excluding danger zones).

Responsibilities

• Conduct field training and service support at customer locations, both domestically and internationally, often as a solo or lead representative
• Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals
• Thrive in a collaborative, customer-focused engineering culture, contributing to team efforts to enhance product usability and sustainment
• Respond promptly to customer operational needs, including last-minute travel to potentially austere field sites
• Perform advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
• Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations, including guidance on handling, installation, and utilization of various systems and equipment
• Develop and document detailed test plans, technical performance assessments, and after-action reports to drive continuous improvement
• Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
• Advises on technical requirements for products and services, support equipment, and electronic equipment installations
• Aid in the development and ensure adherence to area-wide procedural/policy changes
• Develop technical solutions requiring collaboration with internal experts and deep analyses of impact on end-product/solution

Requirements

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 4+ years of engineering-related experience, or Bachelor’s degree in an engineering-related field with 2+ years of work experience (equivalent combination of education, training, and experience considered)
• Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
• Proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose electrical and electronic system issues
• Ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with accuracy
• Ability to synthesize technical product knowledge and customer field experience to assist the development of technical manuals and training material content
• Excellent written and verbal communication skills, paired with a customer-centric approach to service, including communicating with internal and client project team members to influence solution design, process, and approaches
• Self-driven with strong time management and organizational skills to independently manage in-track tasks
• Ability to work independently and collaboratively within cross-functional teams, interacting frequently with engineering, SMEs, and customers
• Experience delivering technical training or certification as an assistant instructor for operator and maintenance training courses
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• Advanced computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Military experience preferred but not required

Qualifications

• U.S. passport and DoD Secret security clearance
• Ability to pass a pre-deployment physical

Benefits

Competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support. Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $75,000 to $86,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs.

Schedule

Full-time

Pay

Market competitive

Location

El Paso, Texas

Employment Type

Full-Time

Experience Required

4+ Years

Education Required

Associates Degree

Security Clearance Requirement

Secret

Travel %

75%

Ways to Stand Out

Military experience preferred but not required