Field Service Representative

About the role

Installs, maintains, and troubleshoots equipment at the customer's location using tools, parts, and technical diagrams. Customer service assignments include on-site preventive maintenance, inspection service work, call-out services, and commissioning activities on turbomachinery and package systems.

Responsibilities

• Use a variety of test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers' specifications.
• Use hand tools, gauges, and instruments to analyze, repair, or replace faulty parts.
• Utilize digital tools and systems.
• Check for common causes of trouble, such as dirty or defective components, and clean and lubricate equipment as needed.
• Perform routine installations and make adjustments to equipment as appropriate within normal procedures.

Requirements

• Degree or equivalent experience desired.
• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean driving record (no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years).
• Successfully complete a physical exam and obtain OGUK (offshore) certification by a Solar-approved physician.
• Ability to obtain a legal Transportation Worker's Identification Credential.

Skills

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and drive to accomplish goals.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
• Mechanical Maintenance - Power Supply: Knowledge of machines used in power plants; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts.
• Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production, or refining of hydrocarbons.
• Programmable Logic Controller (PLC): Knowledge of PLCs; ability to design, implement, and operate automated process controls.
• Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools, and techniques; ability to anticipate, detect, and resolve technical problems in a manufacturing environment.

Benefits

• Competitive compensation packages ($65k–$85k, not including overtime).
• Travel, company truck, gas card, and meals/lodging all included.
• Medical, dental, and vision coverage starting on day 1.
• Paid time off plan (vacation, holiday, volunteer, etc.).
• 401(k) savings plan with company match.
• Health savings account (HSA).
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Parental leave.
• Employee Assistance Programs.
• Voluntary benefits and employee discounts.
• Career development opportunities.