Field Service Representative

About the role

Installs, maintains, and troubleshoots equipment at the customer's location using tools, parts, and technical diagrams. Customer service assignments include on-site preventive maintenance and inspection service work, call-out services, and commissioning activities on turbomachinery and package systems.

Responsibilities

• Use a variety of test equipment to diagnose and identify malfunctions, referring to schematics and manufacturers' specifications for guidance.
• Under supervision, use hand tools, gauges, and instruments to analyze, repair, or replace faulty parts.
• Utilize digital tools and systems.
• Observe and check for common causes of trouble, such as dirty or defective components, and clean or lubricate equipment with guidance.
• Under supervision, perform routine installations and make adjustments to equipment following normal procedures.

Requirements

• Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
• Clean driving record (no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years).
• Successfully complete a physical exam and obtain OGUK (offshore) certification by a Solar-approved physician.
• Ability to obtain a legal Transportation Worker's Identification Credential.
• Live or relocate to the greater Houston area for this position.

Qualifications

• Degree or equivalent experience desired.

Skills

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations.
• Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges.
• Problem Solving: Knowledge of approaches, tools, and techniques for recognizing and resolving organizational, operational, or process problems.
• Mechanical Maintenance - Power Supply: Knowledge of machines used in power plants; ability to conduct preventive maintenance and repairs.
• Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and preventive maintenance in oil and gas; ability to repair or replace faulty parts.
• Safety (Oil and Gas): Knowledge of safety procedures, practices, and regulatory requirements for protecting workers, the community, and company assets.
• Programmable Logic Controller (PLC): Knowledge of PLC systems; ability to design, implement, and operate automated process controls.
• Troubleshooting Technical Problems: Knowledge of troubleshooting approaches; ability to anticipate, detect, and resolve technical problems.

Benefits

• Medical, dental, and vision coverage starting day 1.
• Paid time off plan (vacation, holiday, volunteer, etc.).
• 401(k) savings plan with company match.
• Health savings account (HSA).
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Parental leave.
• Employee Assistance Programs.
• Voluntary benefits and employee discounts.
• Career development opportunities.

Pay

Competitive compensation packages ($65,000–$85,000, not including overtime).

Additional Perks

• Travel, company truck, gas card, and meals/lodging all included.