Field Service Representative
About The Company
Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers' long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.
Position Summary
The employee will be remote and live in the Northern California vicinity primarily supporting the Eastern region of the US with flight travel to other locations as needed. Will drive or fly to customer locations to provide on-site installation and support to clients using Securitas Healthcare products. Will be responsible for installing low voltage systems that are used in long-term care healthcare facilities. Understanding of network connectivity and software configuration troubleshooting will also be necessary. Will be required to provide training on products to end-users as needed.
Essential Job Functions
- Represent and support the Company in the field, through pre-sale site surveys, equipment installations, repair or replacement, and customer training, according to Company schedules, procedures, and standards.
- Install, configure, and commission new systems by following company procedures and processes.
- Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment.
- Visit facilities to perform preventative maintenance by inspecting installed equipment and making repairs as needed.
- Complete facility site surveys to determine usability for products manufactured and/or sold by the Company.
- Provide training to facility personnel to show the correct operation and maintenance of installed equipment.
- Complete administrative duties including writing facility visit reports, completing service or post-installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on a company vehicle.
- Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned.
- Participate in an on-call rotation to help cover for emergency repairs on weekends or holidays.
Position Title
Field Service Representative