Field Service Representative

About the role

The Field Service Representative provides technical support to authorized service centers and customers, acting as a liaison between them and the aircraft manufacturer.

Responsibilities

• Conducts customer visits and communications to resolve technical and satisfaction issues.
• Prioritizes and escalates aircraft concerns within customer organizations and the company.
• Supports onsite audits at authorized service centers and collaborates with technical and engineering teams to troubleshoot and develop repair procedures.
• Maintains communication on aircraft operational and maintenance concerns, and supports customer inquiries on programs and support resources.
• Travels domestically and internationally, often on short notice.
• Communicates operational updates and leads customer meetings on fleet reliability and performance improvements.

Qualifications & Skills

• Bachelor’s degree in Business, Aviation Management, or a related field, or equivalent experience.
• Minimum of 2 years’ related customer support or product support experience.
• Experience with ERP systems (e.g., SAP) preferred.
• FAA A&P license or equivalent certification preferred.
• Knowledge of Spanish is a plus.

Impact

The role influences parts shipment prioritization and promotes high customer service standards across teams and service centers.