Field Service Representative

Job Responsibilities

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field.
• Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications.

Job Requirements

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation.
• Possess interpersonal and customer relationship management skills.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.