Field Service Representative

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. We deliver fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.

About the role

We are looking for a self-motivated, confident, and passionate Field Service Representative with experience in industrial automation and a drive to deliver solutions. The role involves delivering, installing, repairing, maintaining, and testing equipment within a designated service territory.

Responsibilities

• Perform general field service repair and maintenance activities to support Markem-Imaje customers and installed machine base.
• Resolve operational issues in the field through troubleshooting procedures.
• Identify customer needs and offer product or service recommendations.
• Contribute to business growth and sustainment through technical involvement, influence, and teamwork.
• Handle new equipment installations, customer training, emergency and routine repairs, contract sales, and maintenance.
• Develop and maintain technical and operational competency on Markem-Imaje products through training, hands-on use, and field exposure.
• Successfully complete product training courses and demonstrate competency as defined by management.
• Achieve and maintain customer satisfaction aligned with Markem-Imaje quality guidelines and objectives.
• Collaborate with sales teams to assist with machine demos, installations, technical training, courtesy calls, and follow-up activities.

Requirements

• Bachelor’s degree in Mechanical or Electrical Engineering preferred.
• 3-5 years of mission-critical field service-related experience is a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical systems.
• Strong interpersonal and customer relationship management skills.
• Ability to share knowledge and conduct training for diverse audiences.
• Ability to work independently with minimal supervision.
• Effective time management skills to prioritize multiple activities and commitments.

The ideal candidate will align with our values and culture: collaborative entrepreneurial spirit, customer focus, high ethical standards, openness and trust, accountability for results, and respect for people.

Pay

$32.00 - $40.90 per hour. This position is bonus-eligible based on performance metrics and other criteria outlined in our applicable bonus plan.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental, and vision insurance.
• Wellness programs, health savings account, and flexible spending accounts for health care and dependent care.
• Company-paid short-term and long-term disability.
• Company-paid basic life and AD&D insurance; supplemental life and dependent life insurance options.
• Optional accident, hospital indemnity, and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off: 10 paid holidays per calendar year, 80 hours of paid vacation annually, and 64 hours of paid sick leave annually (or as provided by state/local laws).
• Tuition reimbursement up to $5,250 per employee per calendar year.
• Business travel services, employee discounts, and an employee assistance program (including company-paid counseling sessions and legal services).