Field Service Representative

About the Role

At Magid, we're not just passionate about safety — we're passionate about people. As a family-owned leader in safety solutions, we believe our success starts with great people. We've built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops. We're looking for dependable, customer-focused individuals who enjoy working independently and making a real impact.

As a Field Service Representative (FSR), you'll play an important role in keeping workers safe. By making sure our customer vending machines are stocked, organized, and running smoothly, you'll help ensure employees have access to the gloves, safety glasses, and other Personal Protective Equipment (PPE) they need to do their jobs safely — when and where they need it. Your work may happen behind the scenes, but its impact is seen every day.

Why You'll Love This Role

• A schedule with structure — Work a consistent full-time schedule based on customer needs and operating hours, with flexibility within those established windows.
• Work independently — Take ownership of your assigned customer locations and manage your day with minimal supervision.
• Make an impact every day — Help keep workers safe by making sure essential PPE is stocked and available when they need it.
• Paid training — Get the training and support you need to learn the role and succeed.
• Room to grow — Build your skills and explore opportunities to grow with Magid.
• Variety in your day — Work across customer locations, manage inventory, solve problems, and build customer relationships.
• People-first culture — Be part of a company that values its people, teamwork, and doing the right thing.

Responsibilities

• Restock Personal Protective Equipment (PPE) vending machines with safety products such as gloves, safety glasses, and other equipment
• Monitor inventory levels and keep products organized
• Perform basic vending machine maintenance and replace simple parts when needed
• Transport inventory between storage areas and vending machines
• Build positive relationships with customer contacts while providing excellent service

Schedule

This is a full-time position supporting one customer location in Erie, PA, working 40 hours per week, Monday through Friday, with service performed between 7:00 AM and 4:00 PM. The customer operates an older industrial plant consisting of multiple buildings spread across the facility. Currently, there is one vending machine located in each of the plant's five buildings, with plans to significantly expand the vending machine program over time. This role requires regular movement throughout the facility to service, stock, and maintain vending equipment while providing excellent customer support.

Qualifications

You'll be successful in this role if you are:

• Reliable and dependable
• Organized and detail-oriented
• Comfortable working independently
• Friendly and professional with customers
• Comfortable performing light mechanical tasks

Requirements

• Reliable vehicle, valid driver's license, and satisfactory Motor Vehicle Report (MVR)
• Personal smartphone
• Basic computer skills
• Ability to lift up to 50 pounds
• Ability to work in manufacturing environments that may be noisy or have varying temperatures
• Flexibility to provide on-call support for emergency maintenance and repairs

Safety Requirements

Mandatory PPE is required at customer locations. Magid will provide the required PPE. Must follow all customer-specific safety procedures and site requirements.

Benefits

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays

About Magid

Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g. Work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.