Field Service Representative
INTEGRA Biosciences · Boston, MA · 1 mo ago
OTHRFull-time
What You’ll Do
- Deliver On-Site Technical Service
- Travel to customer sites to diagnose, troubleshoot, and repair equipment across a range of INTEGRA products (MEDIACLAVE/MEDIAJET, VIAFLO 96/384, ASSIST Plus, VIAFILL, WELLJET, ASSIST).
- Maintain & Optimize Equipment Performance
- Perform preventive maintenance, calibration, and system testing to ensure accuracy, reliability, and compliance.
- Troubleshoot Complex Issues
- Resolve mechanical, electrical, and software problems quickly to minimize customer downtime.
- Support & Educate Customers
- Communicate clearly before, during, and after service visits—providing recommendations to improve equipment performance and longevity.
- Keep Accurate Service Records
- Document all service activities, parts usage, and equipment status using ERP systems (SAP/Salesforce).
- Balance Field & Office Work
- When not traveling, manage administrative tasks and service documentation.
Required Skills and Experience
- Technical training or hands-on experience in equipment repair, maintenance, or field service
- Strong troubleshooting skills across mechanical, electrical, and/or software systems
- Experience in life sciences or laboratory environments is a plus
- Proficiency with Microsoft Office and ERP/CRM systems (SAP, Salesforce preferred)
- Excellent communication and customer service skills
- Ability to work independently, stay organized, and make decisions in the field
- Flexibility to balance travel and administrative responsibilities
- Valid driver’s license required
Travel & Work Environment
- Requires 50–75% travel, primarily within the Greater Boston area, with additional travel to Midwest locations (e.g., Chicago, Minneapolis) and Canada, including occasional overnight stays.
- Field-based role with a mix of on-site service and remote administrative work
- Requires a professional, customer-facing presence
Why Join INTEGRA?
- Work with cutting-edge lab technology
- High-impact, hands-on role with variety in your day
- Opportunity to grow within a global, innovative organization
- Collaborative team environment with ongoing support
- Autonomy to manage your schedule and service territory
- Competitive salary and benefits package