Field Service Representative

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. This is an excellent entry-level role in the healthcare and pharmaceutical industries.

About the role

The Field Service Representative team will be dedicated to providing services to Inizio’s client, supporting ongoing brand initiatives and broadening brand awareness within healthcare settings.

Responsibilities

• Support transition from retail to specialty pharmacy partners and reinforce product acquisition within healthcare settings.
• Engage with healthcare providers (HCPs) through probing, answering questions (e.g., script referral patterns, benefits of new approaches, supply sources), and delivering approved promotional materials.
• Maintain expert knowledge of the product, access landscape, patient/consumer education, and market dynamics.
• Understand and apply disease state knowledge, health information technology, and care trends to add value during customer interactions.
• Implement strategic call plans to exceed goals for assigned geographies, tailoring sales approaches based on customer analysis and data.
• Collaborate with colleagues to prioritize local opportunities and develop strategies for targeted accounts.
• Ensure providers understand the benefits of utilizing the Specialty Pharmacy network to support patient access.
• Employ effective interaction techniques, including pre-call planning, issue identification, and call summaries.
• Customize sales messages to align with known customer needs and share approved support resources.
• Complete call reporting responsibilities per current procedures.
• Balance study and certification time during off-territory hours to learn medical, product, and policy information.
• Maintain supplies, equipment, and records.
• Prepare for and participate in required field meetings and training classes.
• Complete all required compliance training within client-set timelines.

Requirements

• Bachelor’s Degree preferred.
• Minimum 2 years of relevant experience, such as:
  • Pharmaceutical Sales
  • Medical/Medical Device Sales
  • Professional Sales or Promotional Activity
  • Small Business Owner or other Entrepreneurial experience
  • Marketing, Customer Service, or Account Management
  • Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT)
• Must live within 25 miles of the border of the territory.
• Willingness to travel.
• Valid US driver’s license and a driving record in compliance with company standards.

Benefits

• Competitive pay recognizing experience, expertise, and impact.
• Comprehensive benefits including:
  • Medical, dental, and vision coverage
  • Accrued paid time off
  • 401(k) with company match
  • Disability and life insurance
  • Paid maternity and paternity leave
• Company-paid holidays.
• Recognition programs, contests, and awards.
• Continuous growth opportunities through learning, leadership development, and career advancement.
• Collaborative culture where ideas are valued and contributions make a difference.

Inizio Engage has been recognized as a Best Place to Work in BioPharma (2022, 2023, 2025) and a Certified Great Place to Work® (2021, 2023, 2025, 2026).

Pay

The base pay range for this position is $46,000 – $85,000 per year. Final compensation will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare. Their global workforce combines local expertise with data, science, and technology to deliver bespoke engagement solutions, improving treatment outcomes for patients, payers, providers, and healthcare professionals. Their mission is to help clients reimagine engagement to ensure patients and professionals get the medicines, knowledge, and support they need.

Inizio Engage values include: empowerment, rising to challenges, collaboration, innovation, and integrity. Candidates are encouraged to align their personal values with these principles.