Field Service Representative

About the role

Inizio Engage is building a nationwide team of Field Service Representatives to support a leading Biotechnology company. This is an entry-level role in the healthcare and pharmaceutical industries.

Responsibilities

• Support ongoing brand initiatives including transitioning from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings.
• HCP engagement will involve probing, answering questions (e.g., where physician is currently sending scripts and why, potential benefits of a new approach, where to find supply).
• Maintain an expert understanding of the Product, access landscape, patient education, consumer education, and factors influencing the market environment.
• Understand and use only approved promotional materials to support marketing message.
• Maintain an in-depth and knowledge of related disease state and market dynamics, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Ensure that provider understands the benefits of utilizing the Specialty Pharmacy network at the local level to support patient access to care.
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.
• Customize the delivery of sales messages to align with known customer needs.
• Share information on approved support resources.
• Complete all call reporting responsibilities following current procedures (based on scope of SOW).
• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records.
• Prepare for and participate in all required field meetings and training classes at local or remote locations.
• Complete all required Compliance training within timelines set by client.

Requirements

• Bachelor’s Degree preferred
• Minimum 2 years of relevant experience such as: Pharmaceutical Sales Experience, Medical/Medical Device Sales Experience, Professional Sales or Promotional Activity, Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service or Account Management, Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT)
• Must live within 25 miles of the border of the territory
• Valid US driver’s license and a driving record in compliance with company standards

Qualifications

• Willingness to travel

Skills

• Strong communication and interpersonal skills
• Ability to build relationships with healthcare professionals
• Knowledge of healthcare industry trends and regulations
• Proficiency in Microsoft Office Suite

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference

Pay

The base pay range for this position is $46K – $85K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Schedule

Full-time position with flexible scheduling to accommodate travel and customer needs.