Field Service Representative

How you’ll make an impact

• Execute installation, commissioning, maintenance, and repair activities on high-voltage substation equipment—either Generator Circuit Breaker or Air-Insulated Switchgear (or similar)—in the field and at customer sites.
• Troubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issues.
• Perform electrical testing/diagnostics and support outage & construction activities in substations.
• Lead field service projects and direct on-site crews; provide technical direction and clear status/reporting.
• Deliver services both on-site and remotely as needed to meet customer SLAs.
• Engage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performance.
• Recommend product/process improvements by feeding structured field insights to engineering and service teams.
• Document work thoroughly, including test results, as-found/as-left conditions, and safety checks.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• 2-5 years of proven experience in technical field service work.
• Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be considered.
• Strong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistance.
• Hands-on experience with substation construction, electrical testing, and high-voltage apparatus (either technology); exposure up to 800 kV is a plus.
• Demonstrated leadership coordinating/leading field crews and contractors.
• Proficiency with MS Office and test-equipment software; valid U.S. driver’s license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico).

About the role

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

Benefits

• Health Care: medical, dental, vision, etc.
• Financial Wellbeing: Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance
• Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
• Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
• Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms.

Pay Transparency

Below you’ll find salary ranges and benefit details provided in accordance with applicable state pay transparency laws and guidelines.

• Maryland: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• Connecticut: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• Massachusetts: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• New York: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• Ohio: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• Colorado: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply.
• Nevada: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• Washington: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply.
• California: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.
• Illinois: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.