Field Service Representative
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, etc. Also remove duplicated lines.
We need to decide which sections to include.
Content:
- Company description: EnerSys is a global leader... (intro). Could be "About the role"? Actually "About the role" maybe not appropriate; could be "About the company". But headings list only includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use "About the role" for overview of job purpose and maybe company description. Or we could use "Responsibilities" for essential duties. "Qualifications" for minimum and preferred qualifications. "Benefits" for what we're offering (Quarterly Incentive Pay, Paid time off, etc). "Pay" maybe not specified (they didn't give salary). So we should not include Pay unless stated. "Schedule" maybe not specified (they mention flexible hours, overnight travel, on-call, varying schedules). There's some schedule info: "Must be able to work flexible hours and respond to after-hour service calls when required." Also "Must be able and willing to work overtime." "Must be able and willing to work varying schedules which may include nights, weekends, and public holidays." That's schedule info. So we could include Schedule section.
"Skills" maybe not explicit; we could omit if no specific skill list beyond qualifications. Could include under Qualifications.
We need to avoid repeating job title as heading. Not include Job ID.
We need to preserve all substantive info: company description, what we're offering, job purpose, essential duties, qualifications (minimum and preferred), driving requirements, general job requirements (physical, etc). Also note about training period, overnight travel, etc.
We need to format lists with - . Use
for prose.
We must not include boilerplate: EEO, Know Your Rights, etc.
We must not duplicate lines.
Let's extract substantive content:
Company description paragraph: "EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution."
What We’re Offering: list:
- Quarterly Incentive Pay
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Job Purpose: "The Field Service Representative will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties."
Essential Duties And Responsibilities: list of duties (many). We'll need to capture each bullet.
Qualifications: Minimum Qualifications list; Preferred Qualifications list.
Driving Requirements: list.
General Job Requirements: list (physical requirements, etc).
We need to avoid duplication: Some items appear both in Driving Requirements and General Job Requirements (e.g., must be able and willing to do overnight travel appears twice). We should keep only once? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So if same line appears twice, we should keep only one occurrence. We'll need to deduplicate.
Let's list all unique statements.
I'll go through the text and extract.
Company description: as above.
What We’re Offering: bullet list.
Job Purpose: one paragraph.
Essential Duties And Responsibilities: each duty sentence.
Minimum Qualifications: list.
Preferred Qualifications: list.
Driving Requirements: list.
General Job Requirements: list.
Now deduplicate.
Let's write them out.
Company description (single paragraph).
What We’re Offering items:
- Quarterly Incentive Pay
- Paid time off plus paid holidays
- Medical/dental/vision insurance plan
- Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
- 401K plan
- Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.
Job Purpose paragraph.
Essential Duties (list):
1. Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
2. Interacts with all levels of people, both inside and outside the company.
3. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
4. Performs Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
5. Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
6. Determines specific gravity of solution.
7. Waters, Washes, cleans, and neutralizes customers’ batteries at customers' location.
8. Installs equipment at customer's facility to ensure full functionality according to specifications.
9. Provides on-site technical assistance to help troubleshoot and repair equipment.
10. Maintains records of performance reports.
11. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
12. Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation.
13. Occasionally report to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off, etc.
14. Other duties may be assigned.
Minimum Qualifications:
- A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
- Basic knowledge of Microsoft Office and the Internet.
- Basic mechanical aptitude.
- Previous customer service experience in-field support.
- Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
- Able to perform basic math and solve simple equations.
- Must be able to work flexible hours and respond to after-hour service calls when required.
Preferred Qualifications:
- Certificate/Diploma in Mechanical/Electronics/Electrical or related field
- Basic electrical understanding
- The use of test equipment and reading schematics
- Hands-on job experience
- Experience should be substantively in the Electrical related field where applicable
Driving Requirements:
- Must have a valid driver’s license and a safe driving record with minimal traffic violations.
- Able and willing to travel to customer sites.
- This position is remote. Traveling to customer sites daily.
- Able and willing to do overnight travel.
- Maximum of 5 days per month of overnight travel.
- During the 6-8 week training period, you will have frequent overnight travel.
- Must be at least 18 years of age to drive a company vehicle (Nonregulated/CDL 21 years of age)
- Able and willing to operate a forklift.
General Job Requirements (list):
- Must be able and willing to do overnight travel (duplicate)
- Must be able and willing to operate a forklift (duplicate)
- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
- Must be able to differentiate colors.
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
- Must be able to stand for long periods of time
- Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
- Must be able and willing to be on-call.
- Must be able and willing to wear a respirator.
- Must be able and willing to work overtime.
- Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
- Risk of electrical shock.
- This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety.
- This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
Now deduplicate: Overnight travel appears in Driving Requirements and General Job Requirements. We'll keep one occurrence, maybe under Driving Requirements or General Job Requirements. Since both sections have other info, we can keep under Driving Requirements (since it's more specific) and remove duplicate from General Job Requirements.
Operate a forklift appears in both; keep one.
Also "Must be able and willing to travel to customer sites." appears in Driving Requirements; also maybe elsewhere? Not duplicate.
"This position is remote. Traveling to customer sites daily." appears in Driving Requirements.
Now we need to decide sections.
We have:
- About the role: could include company description + job purpose? Or we could have "About the role" for job purpose and maybe company description. But we also have "Responsibilities" for essential duties. "Qualifications" for minimum+preferred. "Benefits" for what we're offering. "Schedule" for schedule info (flexible hours, after-hour calls, overtime, varying schedules, on-call, overnight travel). "Skills" maybe not needed.
We need to avoid empty sections. Let's see what we have for each.
About the role: Could contain company description and job purpose. That's substantive.
Responsibilities: essential duties list.
Qualifications: minimum and preferred qualifications.
Benefits: what we're offering list.
Schedule: includes flexible hours, after-hour service calls, overtime, varying schedules (nights, weekends, holidays), on-call, overnight travel (max 5 days per month, frequent during training). Also maybe "Must be able to work flexible hours and respond to after-hour service calls when required." (already in minimum qualifications but also schedule). We'll keep schedule info.
Skills: maybe we could include "Basic knowledge of Microsoft Office and the Internet", "Basic mechanical aptitude", "Basic electrical understanding", "Use of test equipment and reading schematics", "Hands-on job experience". But those are already in qualifications. Could create Skills section but might duplicate. Better to keep qualifications only.
We need to avoid duplication: If we put flexible hours etc in both Qualifications and Schedule, that's duplication. We should deduplicate. The instruction: remove duplicated lines. So we need to decide where to place each unique statement only once.
Thus we
for prose. We must not include boilerplate: EEO, Know Your Rights, etc. We must not duplicate lines. Let's extract substantive content: Company description paragraph: "EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution." What We’re Offering: list: - Quarterly Incentive Pay - Paid time off plus paid holidays - Medical/dental/vision insurance plan - Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan - 401K plan - Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training. Job Purpose: "The Field Service Representative will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties." Essential Duties And Responsibilities: list of duties (many). We'll need to capture each bullet. Qualifications: Minimum Qualifications list; Preferred Qualifications list. Driving Requirements: list. General Job Requirements: list (physical requirements, etc). We need to avoid duplication: Some items appear both in Driving Requirements and General Job Requirements (e.g., must be able and willing to do overnight travel appears twice). We should keep only once? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So if same line appears twice, we should keep only one occurrence. We'll need to deduplicate. Let's list all unique statements. I'll go through the text and extract. Company description: as above. What We’re Offering: bullet list. Job Purpose: one paragraph. Essential Duties And Responsibilities: each duty sentence. Minimum Qualifications: list. Preferred Qualifications: list. Driving Requirements: list. General Job Requirements: list. Now deduplicate. Let's write them out. Company description (single paragraph). What We’re Offering items: - Quarterly Incentive Pay - Paid time off plus paid holidays - Medical/dental/vision insurance plan - Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan - 401K plan - Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training. Job Purpose paragraph. Essential Duties (list): 1. Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables). 2. Interacts with all levels of people, both inside and outside the company. 3. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. 4. Performs Preventative Maintenance inspections of customers’ batteries, chargers, battery handling equipment, and battery changing/charging area and records data. 5. Replaces defective parts, reassembles battery, and fuses lead parts with gas torch. 6. Determines specific gravity of solution. 7. Waters, Washes, cleans, and neutralizes customers’ batteries at customers' location. 8. Installs equipment at customer's facility to ensure full functionality according to specifications. 9. Provides on-site technical assistance to help troubleshoot and repair equipment. 10. Maintains records of performance reports. 11. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. 12. Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer’s operation. 13. Occasionally report to local EnerSys Service Center for mandatory training, inventory, parts pick up/drop off, etc. 14. Other duties may be assigned. Minimum Qualifications: - A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience. - Basic knowledge of Microsoft Office and the Internet. - Basic mechanical aptitude. - Previous customer service experience in-field support. - Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English. - Able to perform basic math and solve simple equations. - Must be able to work flexible hours and respond to after-hour service calls when required. Preferred Qualifications: - Certificate/Diploma in Mechanical/Electronics/Electrical or related field - Basic electrical understanding - The use of test equipment and reading schematics - Hands-on job experience - Experience should be substantively in the Electrical related field where applicable Driving Requirements: - Must have a valid driver’s license and a safe driving record with minimal traffic violations. - Able and willing to travel to customer sites. - This position is remote. Traveling to customer sites daily. - Able and willing to do overnight travel. - Maximum of 5 days per month of overnight travel. - During the 6-8 week training period, you will have frequent overnight travel. - Must be at least 18 years of age to drive a company vehicle (Nonregulated/CDL 21 years of age) - Able and willing to operate a forklift. General Job Requirements (list): - Must be able and willing to do overnight travel (duplicate) - Must be able and willing to operate a forklift (duplicate) - This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements. - Must be able to frequently bend; twist; reach; stoop; kneel or crouch. - Must be able to differentiate colors. - Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee. - Must be able to stand for long periods of time - Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times. - Must be able and willing to be on-call. - Must be able and willing to wear a respirator. - Must be able and willing to work overtime. - Must be able and willing to work varying schedules which may include nights, weekends, and public holidays. - Risk of electrical shock. - This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety. - This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions. Now deduplicate: Overnight travel appears in Driving Requirements and General Job Requirements. We'll keep one occurrence, maybe under Driving Requirements or General Job Requirements. Since both sections have other info, we can keep under Driving Requirements (since it's more specific) and remove duplicate from General Job Requirements. Operate a forklift appears in both; keep one. Also "Must be able and willing to travel to customer sites." appears in Driving Requirements; also maybe elsewhere? Not duplicate. "This position is remote. Traveling to customer sites daily." appears in Driving Requirements. Now we need to decide sections. We have: - About the role: could include company description + job purpose? Or we could have "About the role" for job purpose and maybe company description. But we also have "Responsibilities" for essential duties. "Qualifications" for minimum+preferred. "Benefits" for what we're offering. "Schedule" for schedule info (flexible hours, after-hour calls, overtime, varying schedules, on-call, overnight travel). "Skills" maybe not needed. We need to avoid empty sections. Let's see what we have for each. About the role: Could contain company description and job purpose. That's substantive. Responsibilities: essential duties list. Qualifications: minimum and preferred qualifications. Benefits: what we're offering list. Schedule: includes flexible hours, after-hour service calls, overtime, varying schedules (nights, weekends, holidays), on-call, overnight travel (max 5 days per month, frequent during training). Also maybe "Must be able to work flexible hours and respond to after-hour service calls when required." (already in minimum qualifications but also schedule). We'll keep schedule info. Skills: maybe we could include "Basic knowledge of Microsoft Office and the Internet", "Basic mechanical aptitude", "Basic electrical understanding", "Use of test equipment and reading schematics", "Hands-on job experience". But those are already in qualifications. Could create Skills section but might duplicate. Better to keep qualifications only. We need to avoid duplication: If we put flexible hours etc in both Qualifications and Schedule, that's duplication. We should deduplicate. The instruction: remove duplicated lines. So we need to decide where to place each unique statement only once. Thus we