Field Service Representative

This role is located in Rockville, MD.

Pay

The expected annual salary range for this role is $82,000 – $121,000. Salaries are based on candidate skills, experience, qualifications, market, and business considerations.

Responsibilities

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design
• Generate timely and accurate service reports on work, product performance, and warranties

Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship, and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Requirements

• High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 5 or more years of experience evaluating and servicing electrical distribution or control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered; candidates within a 50-mile radius considered (Active-Duty Military Service member candidates exempt from geographical limitation)
• Must have a valid driver’s license
• Successfully complete and maintain compliance with Eaton’s safety program and policy, including role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications
• Submit to periodic customer-required background and drug screenings
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Practices electrical safety measures
• Performs physically demanding tasks: stand, walk, stoop, squat, kneel, reach above/to/below shoulder level, lift, carry, push, pull, and use hands to handle and feel
• Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance
• May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, dust, and/or high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong computer skills
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Ability to explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Qualifications

• Basic Qualifications:
  • High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience, or accredited trade school completion with 5+ years of experience evaluating and servicing electrical distribution or control systems
• Preferred Qualifications:
  • Bachelor’s degree in Engineering from an accredited institution
  • Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems
  • Electrical or General Contractor’s License
  • Professional Engineering License
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
  • Experience performing power quality measurements, troubleshooting, analysis, and protective relays
  • NICET/NETA certification