Field Service Representative

Why Join Us

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond.

Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retail savings plan
• Employee Assistance Program
• Tele Health Program

Responsibilities

• Onsite and remote support (technical and non-technical)
• Support for designated Bombardier Aircraft Operators within your assigned region
• Assist with ownership of issues or potential issues and ensure resolution is achieved to the satisfaction of the customer and Service Center objectives
• Interact with and provide support to all levels of the customer organization, including Owners, CEO/COO’s, VPs, Directors, Aviation advisors, Crew, PA’s, and various levels of related operational staff
• Interact with and provide support to all levels of Bombardier Service Center personnel, including technicians, customer service individuals, all levels of Service Center management, and various levels of related operational and support staff
• Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo
• Assist in adjudicating and addressing Warranty, Engineering, Parts and SMART SERVICES related issues pertaining to work associated with the designated Bombardier Service Center
• Aid in educating, coordinating, and mediating coordination of technical items, in the form of Advisory Wires, Service Bulletins, Technical Publications, and Technical campaigns
• Attend regularly scheduled Technical forums as designated with your assigned Bombardier team manage in the form of Advisory Committee meetings, Regional professional aviation events, Designated training events, Maintenance and Operational Seminars, and manufacturer events, Vendor training and update events
• Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable
• Provide informal on-site training as necessary to customers and related service organizations to promote the highest level of safety and efficiency in maintenance and operational practices
• Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis
• Set priorities and effectively escalate, in a mature manner, concerns within the Customers and Bombardier’s organizations
• Coordinate updates regarding designated Service Center key operational and maintenance concerns, as well as potential solutions for same
• Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise

Qualifications

• An extensive knowledge base of Bombardier Customer Support programs
• An extensive knowledge base of Bombardier Customer Support offices and contacts
• An extensive knowledge base and/or ability to gain that base of Learjet 40 and 70 series, Challenger 300 series, 600 series and all Global platform aircraft
• An extensive knowledge base and/or ability to gain that base of Bombardier Product Support policies in reference to financial directives (warranty, allowances, etc.) for Bombardier customers and the designated Service Center
• The ability to work independently and make sound decisions on behalf of our customers, while adhering to and having been aware of Bombardier Support policies
• The ability to mediate Service Center and customer related concerns ethically while working toward a mutually agreeable outcome
• A college diploma in Aviation Maintenance, or 5 years minimum experience in business jet maintenance experience (FAA Airframe and Powerplant endorsement preferred but not required)
• A minimum of 5 years of aviation experience in the maintenance, modification and repair of jet aircraft
• Excellent troubleshooting and problem-solving skills
• The ability to travel occasionally, expected less than 10%
• The ability to travel outside of the United States
• Strong interpersonal skills and the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy
• A strong individual contributor, working well in a team-based dynamic and global environment
• Strong computer skills and the ability to adapt to and operate in the software environment in use at the operator
• General management skills such as budgeting, time management, goal setting, and organization and performance management
• People skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
• A customer centric individual and focused on continuous improvement and opportunities