Field Service Representative

About the role

Aqua, an Essential Utilities company, is seeking a Field Service Representative in the Massillon, OH area. This role supports the operation of the Customer Service Department and works closely with customers for various issues related to water service.

Essential Duties

• Utilizes tablet technology, email, and automated work order systems (Service Link and SAP Fiori) to review schedule and complete daily customer service orders.
• Documents all relevant work and customer interaction within the notes.
• Advises supervisor of any required additional follow-up communications or actions.
• Maintains customers' meters, meter vaults, and electronic read devices.
• Meets with customers and resolves inquiries regarding water service; provides sampling and information regarding water quality as requested.
• Refers customers to supervisors for specific inquiries.
• Performs meter and RF installations, special reads for billing adjustments, meter repairs, emergency turn offs and turn ons, line locates, service line inspections, daily system chlorine sampling, and main break/leak investigations.
• Meets internal and external customer requirements, communicates effectively as a representative of the company striving towards customer satisfaction.
• Performs housekeeping duties as assigned.
• Assists in all functions of the Distribution Department including after-hours work.
• Responds to after-hour call outs for customer service and other Distribution Department work.

Qualifications

• High school diploma or GED equivalent.
• Valid driver's license.
• Available for emergency work after regular working hours, weekends, holidays, and for scheduled overtime.

Knowledge, Skills And Abilities

• Satisfactory work record (no more than one disciplinary occurrence in last three years).
• Physical qualifications established for this position.
• Class I Distribution License or obtain one within the time frame specified in bargaining unit agreement.
• Knowledge of customer service and communication skills.
• Ability to lift and carry up to 50 pounds.

Working Conditions

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases, and/or poor ventilation atmospheric conditions.
• Ability to lift and carry up to 50 pounds.
• Completion of a lift assessment is required for employment.
• Working conditions include travel to work sites of Essential Utilities and/or other constituents.

Pay Range

This role offers an hourly pay range of $22.30 – $37.15, determined by experience, skills, and alignment with the position.

Benefits

Aqua, an Essential Utilities company, offers a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. The company is an Equal Opportunity / Affirmative Action employer committed to providing reasonable accommodation to individuals with disabilities.