Field Service Representative

About the role

We are seeking a Field Service Representative to join our team. In this role, you will be responsible for providing technical support and guidance to our clients within the water treatment industry.

Responsibilities

• Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports
• Participate in delivery, installation, commissioning and repair of systems at customer sites
• Aid with chemical feed management
• Work with Account Managers to manage and place orders, track inventory and usage of product at each site, and serve as the general face of Apex to assigned customer base
• Maintain an organized approach to daily work, ensuring tasks are prioritized and completed efficiently
• Send service reports to Account Manager within 24 hours of completion of service visit for each site visited
• Project professional image of the Company through positive attitude, punctuality and reliable attendance
• Complete initial and ongoing technical training related to boiler and cooling tower systems through AWT modules and Apex Academy resources
• Maintain professional and technical knowledge to provide sound water treatment recommendations to customers
• Keep vehicle in good operating condition and keep up with recommended maintenance as needed
• Local travel is expected and ongoing; including approximately 10% travel outside of assigned region (which will include overnight travel)
• Adhere to and support all safety policies and guidelines
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Associate’s degree or two (2) years of hands-on experience in mechanical, technical, or industrial environments (e.g., plumbing, HVAC, equipment installation/repair, manufacturing, or general maintenance)
• Strong mechanical and technical aptitude
• Ability and willingness to use a hands-on approach to troubleshoot equipment issues and perform technical repairs, such as pump rebuilds
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
• Valid driver's license and willingness to abide by Company standards for operating a motor vehicle
• Ability and willingness to physically provide service at customer facilities within a wide range of environments, including hot, loud industrial facilities as well as outdoor environments that may include exposure to sun, rain, wind, or other weather conditions
• Ability and willingness to pass a respirator fit test and wear a half-or full-face respirator
• Commitment to supporting customers, which may include occasional availability after standard business hours (typically via phone)
• Ability and willingness to be away from home for overnight travel – up to three (3) nights/month

Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, or other relevant field of study
• Prior work experience in technical service in industrial water treatment or specialty chemicals industry, including knowledge of water treatment systems, such as filtration, disinfection and chemical dosing
• Familiarity with water treatment industry regulations and standards
• Advanced certifications or training in water treatment technologies

Skills

Strong mechanical and technical aptitude, strong communication and customer service skills, ability to troubleshoot equipment issues and perform technical repairs, ability to explain technical concepts to non-technical clients and stakeholders, valid driver's license, ability to pass a respirator fit test and wear a half-or full-face respirator, commitment to supporting customers, ability and willingness to be away from home for overnight travel – up to three (3) nights/month

Benefits

We also offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

Pay

The anticipated base salary range for this position is $60,000 to $90,000 annually, depending on qualifications and experience.

Schedule

Local travel is expected and ongoing; including approximately 10% travel outside of assigned region (which will include overnight travel).