Field Service Representative
Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation, and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges with expert support, seamless solutions, and fast problem-solving.
About the role
We are seeking a Field Service Representative to join our team in Austin, TX, and the surrounding area. In this role, you will provide technical support and guidance to clients within the water treatment industry, resolving complex technical issues, ensuring customer satisfaction, and contributing to the success of our field sales and service team. This position offers hands-on experience and opportunities for future career growth into account management or other advanced roles.
Responsibilities
- Project a professional image of the Company through positive attitude and punctual, reliable attendance
- Adhere to all Company policies, including safety and quality policies and applicable Standard Operating Procedures (SOPs)
- Maintain vehicle in good operating condition and keep up with recommended maintenance
- Follow all legal safety regulations, as well as procedures set forth by both Company and customers
- Participate in delivery and installation of systems at customer sites
- Provide routine, day-to-day service at customer locations to ensure water treatment programs operate within optimal ranges and document findings in detailed reports
- Local travel is expected and ongoing; travel approximately 5% outside assigned region
- Maintain professional and technical knowledge to provide sound water treatment recommendations to customers
- Manage and place orders, track inventory and usage of product at each site, and serve as the general face of Apex to assigned customer base
- Send service reports to Account Manager for each site visited
- Adhere to and support all safety policies and guidelines
- Perform other duties as assigned
Requirements
- High school diploma or equivalent
- One (1) year of experience in technical service in industrial water treatment or specialty chemicals industry, including knowledge of water treatment systems such as filtration, disinfection, and chemical dosing
- Working knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed-loop systems
- Mechanical and technical aptitude
- Ability and willingness to use a hands-on approach to troubleshoot equipment issues and perform technical repairs, such as pump rebuilds
- Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
- Valid driver's license and willingness to abide by Company standards for operating a motor vehicle
- Ability to lift up to 50 lbs.
- Ability and willingness to physically provide service at customer facilities within a wide range of environments, including hot, loud industrial facilities and outdoor environments with exposure to weather conditions
- Commitment to supporting customers, which may include occasional availability after standard business hours (typically via phone) for urgent needs
- Ability to pass a respirator fit test and wear a half- or full-face respirator
- Minimal overnight travel may be required
Preferred Qualifications
- Bachelor's degree in Chemistry, Chemical Engineering, or other relevant field of study
- Two (2)+ years of experience in technical service in industrial water treatment or specialty chemicals industry
- Past experience operating and supporting reverse osmosis and other equipment systems
- Familiarity with water treatment industry regulations and standards
Pay
The anticipated salary range for this position is $60,000 to $90,000 annually, depending on qualifications and experience.
Benefits
- Comprehensive benefits package including medical, dental, and vision
- 401(k) with company match
- Paid time off (accrued from Day 1)