Field Service Representative (2nd Shift)

About the Role

Our mission is to help hospitals improve the management and outcomes of their most complex patients. Kreg’s Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Because not all the patients are the same, not all the beds should be the same. Kreg’s offers a unique portfolio of specialty beds and 24/7 rental services to allow clinicians to mobilize those complex patients safely and efficiently. We are a small company, on a mission to stand out from the crowd and make Kreg Beds the #1 hospital partner to deliver better outcomes for complex patients.

The Field Service Representative (FSR) reports directly to the Operations Manager & Supervisors in each market and is responsible for the delivery, service, and pick‑up of Kreg Therapeutics’ rental medical equipment. FSRs communicate with Central Dispatch, assist with customer needs, and prepare equipment for patient use with meticulous maintenance, disinfecting, and testing.

Responsibilities

• Carry and move up to 50 lb.
• Load a 1,000 lb. hospital bed onto a truck, which may require bending, laying on the floor, or kneeling to secure the bed before and after transport.
• Apply the required force to maneuver and stop the movement of a 1,000 lb. hospital bed.
• Push, turn, or pull a 1,000 lb. bed throughout the facility to a patient‑care room.
• Drive 10–250 mi daily as needed.
• Stand, kneel, and stoop for up to 8 hrs daily to clean and disinfect equipment.
• Climb up and down a two‑foot step from the truck deck to ground level multiple times per day.
• Deliver, service, and pick up medical equipment from facilities.
• Test, troubleshoot, repair, and operate all Kreg Therapeutics products.
• Maintain company vehicles in a clean and orderly manner.
• Clean and disinfect rental equipment in accordance with Kreg Therapeutics policies and procedures.
• Accurately complete daily reporting requirements.
• Initiate and maintain positive interactions with all customers.
• Complete orders within the designated time frame.
• Meet all competency expectations to operate a 26‑foot box truck.
• Meet all company safe‑driving expectations.
• Maintain continuous communication with central dispatch regarding customer orders.

Requirements

• Valid driver’s license.
• Ability to travel overnight at times for product transfers within markets.
• Pass a criminal background check and preliminary/random drug screening.
• Availability to operate in a 24/7 environment on a specific shift.
• Previous experience in a service industry (a plus).
• Proven leadership.
• Strong written and verbal communication and customer‑service skills.

Physical Demands

• Reaching: Frequently required to reach with hands and arms.
• Walking: Regularly required to walk.
• Standing: Frequently required to stand for extended periods.
• Handling or feeling objects: Regularly required to handle or feel objects.
• Pushing and pulling: Frequently required to push and pull objects.

Benefits

• Comprehensive benefit package (Medical, Dental, Vision, 401 K & Life Insurance).
• Paid travel expenses.
• Kreg phone & laptop.
• Vacation, personal, and sick time.

Pay

$21.00

Schedule

Monday – Friday 2:00 pm – 10:00 pm (Every other weekend)