Field Service Rep.

Join Komatsu and be part of something big in Carlsbad, New Mexico.

About the role

The Field Service Representative's primary contacts are customers, including Chief Electricians and underground supervisors. The role also involves regular interaction with warehouse operations to secure parts and with the manufacturing facility to obtain technical assistance.

Responsibilities

• Provide timely support for the installation of new and rebuilt equipment, ensuring customer satisfaction.
• Deliver technical support for the repair and troubleshooting of hydraulic, mechanical, and electrical systems on continuous miner, shuttle car, battery hauler, and bolting equipment.
• Assist the Sales Engineer in developing customer specifications for machine proposals.
• Maintain accurate Salesforce data for all customer sites.
• Sell repair parts and components.
• Support the Sales Team in meeting regional sales objectives.

Requirements

• 4-8 years of underground experience related to the repair and installation of electrical and mechanical components on Joy equipment and competitive machinery.
• MSHA underground certifications and ability to meet all MSHA safety requirements.
• Preferred educational background: Technical Education/Certification in Electrical, Mining, or Mechanical Engineering.
• Proficiency in Microsoft Office and Outlook.
• Strong written communication skills.
• Must live in the Carlsbad, New Mexico service area and report out of the Carlsbad warehouse.

Benefits

• Health benefits: Medical, dental, vision, HSA, and wellness programs.
• 401k and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits and life insurance.
• Employee learning and development programs.

About Komatsu

Komatsu develops and supplies technologies, equipment, and services for the construction, mining, forklift, industrial, and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in over 140 countries. The company is committed to creating value through manufacturing and technology innovation, partnering to empower a sustainable future where people, business, and the planet thrive together.