Field Service Professional - San Antonio, TX

About the role

At Vivint Smart Home, we're dedicated to redefining the home experience with intelligent products and services. As a Field Service Technician, you'll be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Why Technicians Choose Vivint

- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives. - Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. - Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway. - Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters. - Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. - The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. - Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

A Day in the Life

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes: - Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems. - Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site. - Customer Education: Training homeowners on how to use their new system to protect their families. - Growth: Benefiting from consistent coaching and leadership training to move up within our national organization.

Requirements

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have: - A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus. - Customer First Attitude: Ability to act with integrity while building rapport with diverse customers. - Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required. - Physical Requirements: Ability to lift and carry up to 45 lbs., ability to climb ladders (up to 14 feet), comfortable bending, kneeling, and standing for extended periods.

Physical Requirements

- Ability to lift and carry up to 45 lbs. - Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics. - Comfortable bending, kneeling, and standing for extended periods.

Safety Culture

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Qualifications

- Valid driver’s license and a good driving record. - Ability to successfully pass post-offer background investigation and licensing requirements per applicable law.