Field Service Professional - Racine, WI

Vivint Smart Home, an NRG owned company, is a leading smart home provider in the United States dedicated to redefining the home experience with intelligent products and services. As a Field Service Technician/Professional, you will install cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site
• Train homeowners on how to use their new system to help protect their families
• Benefit from consistent coaching and leadership training to advance within the national organization

Requirements

• Sales mindset: experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage
• Customer-first attitude: ability to act with integrity while building rapport and trust with diverse customers
• Technical aptitude: experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required
• Valid driver's license and a satisfactory driving record
• Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws

Physical Requirements

• Climb and descend extension and step ladders with tools and equipment on a repeated basis
• Lift, carry, and maneuver up to 50 pounds frequently
• Work outdoors in varying weather conditions, including heat and cold
• Enter and perform work in attics where temperatures may exceed 110°F for short periods, openings can be as small as 16" x 30" or 18" x 24", and crawling, kneeling, crouching, and working in awkward postures may be required for up to 60 minutes at a time
• Maintain three points of contact while navigating or traversing across trusses without stepping on drywall between trusses
• Operate a company vehicle repeatedly
• Perform work while standing for extended periods
• Perform outdoor work with potential for bee stings
• Perform computer and telephone work while seated as needed

Benefits

• Comprehensive, paid training: virtual and on-the-job training, ongoing coaching and support
• Zero commute: take-home company vehicle and gas card for work use; drive time to and from appointments paid (clock in from your driveway)
• Fully equipped: all tools, a cell phone, a tablet, and paid licensing required for job duties provided
• Ten paid holidays
• Two weeks of paid time off
• 401(k) with 6% company match
• Employee Stock Purchase Program
• Employee pricing on Smart Home equipment
• Opportunity to earn a yearly company-paid incentive trip for you and one guest

Pay

Competitive hourly base pay plus uncapped commission and performance incentives.

Schedule

Four-day work weeks (4/10 schedule, including Saturdays).