Field Service Professional - Nederland, TX

About the role

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States dedicated to redefining the home experience with intelligent products and services. As a Field Service Technician/Professional, you will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Technical expertise meets sales opportunity in this role.

Pay

Competitive hourly base pay plus uncapped commission and performance incentives.

Benefits

• Comprehensive, Paid Training: Virtual and on-the-job training, ongoing coaching and support from leaders and teammates.
• Zero Commute: Take-home company vehicle and gas card for work use; paid drive time to and from appointments (clock in from your driveway).
• Fully Equipped: All tools, a cell phone, a tablet, and paid licensing required for job duties provided.
• Ten paid holidays, two weeks of paid time off, 401(k) with 6% company match, Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
• Yearly company-paid incentive trip for you and one guest.

Schedule

Four-day work week (4/10 schedule, including Saturdays).

Responsibilities

• Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education: Training homeowners on how to use their new system to help protect their families.
• Growth: Benefiting from consistent coaching and leadership training to advance within the national organization.

Requirements

• Sales Mindset: Experience in retail, business-to-consumer (B2C) sales, insurance, or service-based sales is a strong advantage.
• Customer-First Attitude: Ability to act with integrity while building rapport and trust with diverse customers.
• Technical Aptitude: Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.
• Valid driver’s license and a satisfactory driving record.
• Ability to successfully pass post-offer background screening and licensing requirements in accordance with applicable laws.

Physical Requirements

• Climb and descend extension and step ladders with tools and equipment on a repeated basis.
• Lift, carry, and maneuver up to 50 pounds frequently.
• Work outdoors in varying weather conditions, including