Field Service Professional - Dover, DE

Achieve Your Potential

Vivint Smart Home, an NRG owned company, is seeking Field Service Technicians to join our team. Our mission is to provide customers with total peace of mind through cutting-edge smart home technology and services.

About the Role

As a Field Service Technician, you will be responsible for:

• Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Training homeowners on how to use their new system to protect their families.
• Benefiting from consistent coaching and leadership training to move up within our national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet).
• Comfortable bending, kneeling, and standing for extended periods.

Benefits

• Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
• Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
• Work-Life Balance: 4-day work weeks (4/10 schedule, including Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!)

Physical Requirements

• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet).
• Comfortable bending, kneeling, and standing for extended periods.

Safety Culture

We prioritize a safe workplace for both the technician and the customer. Every home visit will undergo a safety analysis to ensure a safe environment.

Why Choose Vivint?

• Competitive hourly base pay + uncapped commission and performance incentives.
• Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success.
• Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway.
• Work-Life Balance: 4-day work weeks (4/10 schedule, including Saturdays) to give you more time for what matters.
• Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties.
• The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment.
• Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!)

Qualifications

• A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus.
• Customer First Attitude: Ability to act with integrity while building rapport with diverse customers.
• Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Skills

• Technical Expertise: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems.
• Consultative Selling: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Customer Education: Training homeowners on how to use their new system to protect their families.

Company Information

• NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.
• NRG Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.