Field Service Professional - Monroe, NC

About the role

NRG, a leading smart home company, is seeking Field Service Technicians to join its nationally recognized team. Vivint—named one of Forbes’ World’s 50 Most Innovative Companies—provides a unique blend of technical expertise and sales opportunity.

Responsibilities

- Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems. - Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site. - Customer Education: Training homeowners on how to use their new system to protect their families. - Growth: Benefiting from consistent coaching and leadership training to move up within the national organization.

Requirements

- A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus. - Customer First Attitude: Ability to act with integrity while building rapport with diverse customers. - Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required. - Valid Driver’s License and Good Driving Record: Ability to successfully pass post-offer background investigation and licensing requirements per applicable law.

Physical Requirements

- Ability to lift and carry up to 45 lbs. - Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics. - Comfortable bending, kneeling, and standing for extended periods.

Benefits

- Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives. - Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. - Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway. - Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters. - Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. - The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. - Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!). - Safety Culture: Strong emphasis on safety, conducting a safety analysis of every home to ensure a safe workplace for the technician and the customers.

Schedule

- 4-day work weeks (4/10 schedule, includes Saturdays).

Pay

- Competitive hourly base pay + uncapped commission and performance incentives.