Field Service Professional- Helena MT

About the Role

The Field Service Professional is a skilled technician who performs a full range of equipment repairs and maintenance on industrial equipment found within Home Depot and external customers' retail locations and manufacturing facilities. This includes, but is not limited to, paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, lifts, and more. The role may also involve general facilities maintenance and refrigerant removal for recycling.

Responsibilities

• Administrative and Communication (30%)
  • Utilize company technology platform to document all work performed on equipment, including labor and parts.
  • Accurately maintain, report, and store parts inventory.
  • Complete and organize tech stock replenishment into company vehicle.
  • Proactively communicate with business partners and leaders regarding customer needs, parts, and servicing of equipment.
  • Effectively communicate with customers regarding service requested and provided.
• Compliance and Safety (10%)
  • Perform all work and assignments in accordance with proper safety practices.
  • Adhere to all Home Depot and safety rules and regulations.
  • Use sound judgment to address and eliminate safety-related issues.
  • Comply with company safety, driving, and vehicle standards.
  • Complete pre- and post-vehicle inspections.
• Repair and Maintenance (60%)
  • Diagnose, repair, and perform preventive maintenance on industrial equipment both mechanically and electrically.
  • Perform proper inspections and testing of customer equipment aligned with preventive maintenance.
  • Be available and accessible by phone and tablet during work schedule to provide excellent customer service.
  • Perform other responsibilities and duties as required.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Must have a valid driver’s license for your employment state.
• At least 1 year of experience troubleshooting and repairing equipment and conducting preventive maintenance on industrial and commercial equipment.
• Ability to read and interpret mechanical, hydraulic, pneumatic, or electrical schematics.
• Versatile equipment maintenance and repair skill set.
• Ability to adhere to OSHA regulations, including fall protection and lock-out tag-out procedures.
• Must be willing to obtain EPA 608 certification and perform refrigerant removal for recycling.
• Must reside within 15–20 miles of Helena, MT.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Good written and verbal communication skills.
• Self-starter with the ability to work independently to drive customer satisfaction.
• Ability to consistently and accurately document work performed.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• 3+ years of relevant work experience repairing and maintaining equipment.
• Working knowledge of handheld technology (smartphone, laptop, tablet).
• Ability to convey complex or technical ideas in easy-to-understand terms.
• Excellent written and verbal communication skills.
• Ability to negotiate, handle complaints, and resolve grievances with internal and external customers.
• Possession of standard tools used in the craft.

Schedule

8:00 AM to 4:30 PM.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Physical Requirements

• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting materials or equipment, some of which may be heavy or awkward.
• Ability to sit, stand, and drive for extended periods.
• Ability to lift up to 80 lbs.
• Ability to climb 15+ feet.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

• Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes.
• Indoors and outdoors, including exposure to extreme temperatures, fumes, oils, and chemicals.
• Exposure to loud noises, tools, and equipment.
• Periods of prolonged standing or walking.
• Daily driving in local market/territory.
• Limited overnight travel in select markets.

Competencies

• Manages Ambiguity
• Nimble Learning
• Collaborates
• Plans and Aligns
• Situational Adaptability
• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Interpersonal Savvy
• Manages Conflict
• Resourcefulness