Field Service Planning Manager

The Opportunity

The Field Service Planning Manager will define LG's field service planning department’s overall direction and develop key initiatives to meet its business objectives. This position will oversee the development and implementation of strategic planning functions for competitive advantage and success in the field service department.

• Interpret complicated business operations while considering the current field market situation
• Implement business concepts including planning, trending, forecasting, and business modeling
• Set up key performance indicators (KPIs) and provide guidance on collecting and analyzing a variety of data sets to execute key field service activities across many owned sites
• Maintain and optimize Field Service network coverage by analyzing locator performance, technician availability, and authorized service center coverage
• Monitor and improve network coverage through capacity planning and service provider expansion initiatives
• Manage Field related Return Authorization operations and continuously improve related processes and performance
• Develop and maintain operational dashboards and reports to provide timely business insights for management
• Prepare business reviews, executive presentations, and performance reports for leadership
• Drive continuous process improvement through standardization, and best practices
• Summarize ongoing business development/issues and escalate internal/external communication with responsible departments/management
• Conduct market research including SWOT analysis and benchmark for competitive advantage

Education / Experience (Requirements)

• Bachelor’s Degree in Business related field
• 8 years’ experience in strategy planning and relevant experience
• Advanced knowledge with MS Office Suite, Data analytics tools
• Bilingual preferred (English and Korean)