Field Service Planner

About the Company

For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to customers throughout the Central and Gulf Coast regions of Texas.

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties include:

• Pressure Management
• Isolation Valves & Actuation
• Control Valves & Regulators
• Process Control & Safety Systems
• Oil & Gas Automation – fiscal custody metering, controls, and SCADA
• Reliability Solutions & Services
• Specialty Pumps & Rotating Equipment
• Instrumentation Maintenance & Repair Services

Responsibilities

• Reviews the purchase order after receipt from the customer and works with buyers to source correct parts.
• Reviews and requests material for future field service jobs.
• Receives and issues parts to the appropriate field service jobs.
• Creates production work orders for machining operations, as required.
• Makes recommendations to optimize inventory use and customer satisfaction, such as purchasing shortages, stock transferring, or modifying stock.
• On occasion, may make decisions on optimizing inventory use.
• Informs Receiving Department employees of the priority of incoming material.
• Supports all field service business units and other departments as needed.

Requirements

Education & Knowledge

• 5 plus years of related Operations or Sales experience and/or training; or equivalent combination of education and experience.
• Basic industry knowledge.
• Excellent product knowledge.

Experience & Skills

• 2 plus years of Operations and/or Inside Sales experience, including shop activities or Inside Sales experience.
• Experience with Microsoft Office and other production and sales order software.

Competencies

• Good written and verbal communication skills, with the demonstrated ability to communicate and coordinate with a cross-section of employees and customers.
• Strong customer service skills, including the ability to develop rapport and trust with employees and customers.
• Strong interpersonal skills and the ability to work as part of a team.
• Good organizational skills, including the ability to handle several orders at one time.
• Basic analytical skills to utilize various sources of data to draw conclusions relating to scheduling and meeting customers’ requirements.
• Strong technical aptitude to convey product design, construction, and function.
• Concentration, focus, and accuracy with documentation while performing administrative duties.
• Verbal and written communication with internal and external customers.