Field Service Mechanic / Technician (Utility Trucks & Equipment)

Field Tech position based in Grass Lake, MI 49240; can be located in Ann Arbor, Monroe, Detroit, Grand Rapids, Lansing, Kalamazoo, and surrounding areas. You provide your own mechanics tools and a valid driver’s license; CTOS provides a utility truck equipped with a welder, 4-ton crane, company computer, and phone.

About the role

Primary responsibility is to perform vehicle troubleshooting, repair, and maintenance work on chassis and track-mounted aerials, digger derricks, cranes, high-rail, and other equipment in the field, in accordance with dealer and factory standards.

Responsibilities

• Report to Service Manager, who provides a brief description of issues and supporting information related to the vehicle.
• Read and interpret equipment manuals and repair orders/instructions to perform required maintenance and service. Use a laptop to access needed information and perform diagnostic tests.
• Perform work as outlined in work instructions set forth by Service Manager; efficiently, accurately, and in accordance with Custom Truck One Source standards.
• Diagnose and repair LMI (Load Moment Indicator) and CAN bus (Controller Area Network).
• Troubleshoot and repair utility trucks and equipment, including electrical and hydraulic systems.
• Inspect and service vehicles, making repairs and adjustments both at the service center and in the field.
• Verify work performed and road test vehicles as necessary.
• Prepare inspection reports, repair orders (recording service time and parts costs), and timecards completely and accurately.
• Tag all warranty and core parts for return.
• Advise management immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Attend CTOS safety training and follow all safety requirements.
• Attend CTOS and factory-sponsored training classes.
• Understand and follow federal, state, and local regulations such as those governing the disposal of hazardous wastes.
• Communicate easily with customers and internal departments to ensure minimal equipment downtime.
• Flexibility to travel beyond the area of coverage (10-20%) based on business need.
• Work closely with Service Manager to grow and improve customer satisfaction.
• Perform additional duties or responsibilities as designated by the Service Manager.

Requirements

• High School diploma or GED.
• Five years of related experience (shop tech and field tech).
• Valid driver’s license (CDL Class B preferred).
• Must have your own tools.
• Proficient in documentation using software, meeting deadlines and schedules.

Preferred Skills

• Electrical, schematic/blueprints, hydraulic, welding, and related experience.
• Experience with Quick Serve, DTNA, or related diagnostic software.
• DOT, ANSI, and Dielectric testing experience.

Mental/Physical Requirements

• Ability to regularly work in outside weather conditions, including wet and/or humid conditions; occasional exposure to extreme cold and extreme heat.
• Moderate to loud noise levels in the work environment.
• Positive attitude, professionalism, and punctual attendance.
• Physical capability for lifting, carrying, pushing, and pulling up to 50 lbs.
• Ability to bend, stoop, and lift.
• Comfort with heights and manual labor.
• Manual dexterity for operating tools and equipment.

Benefits

• 401(k) with employer match.
• Competitive health care including dental, vision, and life insurance.
• Company-paid health and wellness programs.
• Paid vacation, sick, and holidays (25 days total).
• Short-term disability (STD) and long-term disability (LTD).
• Partner discounts (tool discount programs).
• Investment in employee development, including the STEP training program.
• Uniforms, safety-boot, and safety glasses allowance.

Pay

Pay based on experience; overtime as needed.