Field Service Manager San Francisco, CA (Emeryville)

About the Company

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with over 40 years of industry-leading experience. The company partners with top manufacturers such as Motorola, JVC Kenwood, and Avigilon, and operates 75+ branches across North America.

About the Role

As a Field Service Manager, you will oversee day-to-day operations in the Field Service Department within your assigned area. This role involves managing a team of technicians and installers with varying levels of expertise, and requires extensive interaction with customers, product vendors, manufacturers, and senior management.

Responsibilities

• Manage projects and service assignments as needed.
• Act as a direct liaison between BearCom technicians and Motorola or end customers.
• Work with customers to prepare quotes, bids, and schedules for installation and repair tasks.
• Assist with organizing and scheduling upcoming field work.
• Provide technical support in field operations.
• Check the functioning of newly installed equipment to evaluate system performance under actual operating conditions.
• Install, maintain, and provide technical support for wireless communications equipment, including UHF/VHF and 800/900 MHz analog and digital systems.
• Operate mobile, portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems efficiently.
• Provide hands-on oversight for the installation of communications equipment and peripheral hardware, such as base stations, repeaters, mobile/portable devices, wireless broadband devices, and CCTV equipment.
• Analyze diagnostic test results to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document site surveys and assessments per defined customer requirements.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Train and coach field service technicians and installers.
• Travel and on-call availability may be required.
• Assist with other projects as assigned.

Qualifications

• 5+ years of leadership experience in technical management in the wireless industry or similar experience.
• Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering.
• Knowledge of and experience with a network of vendor resources.
• Experience managing complex project implementations.
• Understanding of business practices and P&L responsibility.
• Excellent customer relationship skills.
• Extensive knowledge of 2-way radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Technical leadership experience associated with wireless solutions and multiple 2-way radio technologies.
• Appropriate degree from an accredited college or equivalent experience; a combination of education, professional experience, and specialized training is acceptable.
• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Security clearance is a plus.
• Valid driver’s license and proof of insurance.
• Background checks, including a Motor Vehicle check, are part of the hiring process.

Benefits

• Highly competitive compensation.
• Medical, dental, and vision insurance.
• Company-paid life, short-term, and long-term disability insurance.
• Paid holidays.
• Generous paid time off.
• Matching 401k plan.
• Use of a company vehicle.
• Employee referral bonus.
• Tuition reimbursement.
• Extensive on-the-job training and coverage of fees for most professional certifications.