Field Service Manager - East

SteelcoBelimed, formed in 2024 from Steelco and Belimed, leads in advanced cleaning and sterilization solutions. Our motto, ‘Innovate with confidence’, drives us to meet customer needs with cutting-edge products and services. We provide tailored, end-to-end sterile workflow solutions through a dynamic product range focused on reliability and efficiency. We set new benchmarks to exceed our customers’ evolving requirements and believe winning teams are key to our success.

About the role

As the Field Service Manager, you will oversee all aspects of the designated service region, including workforce selection, performance management, P&L monitoring, territory needs and opportunities, and customer relations. Territory: New York, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont.

Responsibilities

• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base.
• Ensure the achievement of all key and operational measures, especially in safety, development, customer satisfaction, operational improvements, revenue generation, and profitability.
• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability.
• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; present the service offering to customers as required.
• Lead the hiring, training, and development of the field service team.
• Drive performance management, including performance reviews, coaching, and development opportunities for direct reports.
• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service.
• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency.

Requirements

• Associate’s degree or equivalent work experience.
• Hands-on experience managing a field team of at least 10 mechanical technicians.
• Ability to creatively solve business problems through gathering and analyzing data.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office Suite and other basic computer literacy.
• Knowledge of OSHA standards in a service environment.
• Acceptable driving record.
• Ability to travel extensively with little notice prior to travel (20% overnight).
• Able to obtain a valid passport for occasional international travel.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with partial company match.
• Paid time off.
• Car allowance program.
• Company cell phone and laptop.