Field Service Manager - BSC & Cleanroom Certification

Key Responsibilities

• Perform and oversee biological safety cabinet (BSC), cleanroom, laminar airflow workbench, and fume hood certifications.
• Conduct HEPA filter integrity testing, airflow visualization (smoke studies), airflow measurements, room pressurization testing, and environmental monitoring.
• Perform maintenance, troubleshooting, repair, calibration, and certification of controlled-environment equipment.
• Ensure all work complies with NSF/ANSI 49, ISO 14644, USP , USP , and company quality standards.
• Lead, mentor, and develop field-service technicians.
• Cook up schedules, travel, workload, and equipment.
• Maintain calibration records, certifications, inventory, and service documentation.
• Promote a culture of safety, quality, and continuous improvement.
• Serve as the primary technical contact for clients.
• Resolve technical issues and customer escalations.
• Review certification reports and ensure timely, accurate deliverables.
• Build strong client relationships through responsive, high-quality service.
• Support proposal preparation, technical consultations, and project planning.
• Identify opportunities to expand services with existing and new clients.
• Aid in recruiting, onboarding, and training new technical staff.

Requirements

• 5+ years of hands-on experience in biological safety cabinet (BSC) certification, cleanroom certification, or controlled-environment testing.
• Strong knowledge of HEPA filter integrity testing, airflow measurements, environmental monitoring, and calibration.
• Experience maintaining, troubleshooting, and repairing controlled-environment equipment.
• Leadership experience with the ability to mentor and develop field-service technicians.
• Excellent problem-solving, communication, and customer service skills.
• Ability to travel frequently throughout Pennsylvania, New Jersey, and New York, with occasional overnight travel.
• Valid driver's license with a clean driving record.

Preferred Qualifications

• Current or former NSF/ANSI 49 Accredited Biosafety Cabinet Field Certifier.
• Experience with ISO 14644, USP , USP , and Annex 1.
• Experience with airflow visualization (smoke studies), laminar airflow workbenches, and fume hoods.
• Experience in pharmaceutical, biotechnology, healthcare, or other regulated environments.
• Bachelor's degree in Engineering, Life Sciences, or a related field (or equivalent technical experience).