Field Service Manager Branch

Location: San Antonio, TX 78219

About the Company

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries. Our global sales and service network provides customers with local resources for material handling equipment, fleet management solutions, warehouse products, and support services.

Responsibilities

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
• Ensure safety practices.
• Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel; counsel direct reports.
• Maintain good customer relations and improve customer retention.
• Maintain direct contact with current or prospective customers; resolve complaints.
• Prepare customer service repair quotes, presentations, cost reports, and other documentation.
• Pursue and develop new service business.
• Administer Company goals and policies.
• Maintain paper flow, records, and reports.

Requirements

• High school diploma and prior experience as a Field Service Technician.
• Prior experience as a Dispatcher and/or Supervisor preferred.
• Strong technical/repair knowledge.
• Good communication, interpersonal, and motivational skills.
• Computer skills with Microsoft Office Suite experience.
• Valid driver’s license, good driving record, and ability to safely operate lift trucks.
• Legally authorized to work in the United States; Crown will not sponsor work authorization for this position.

Benefits

• Health/Dental/Vision/Prescription Drug Plan.
• Flexible Benefits Plan.
• 401K Retirement Savings Plan.
• Life and Disability Benefits.
• Paid Parental Leave.
• Paid Holidays and Paid Vacation.
• Tuition Reimbursement.