Field Service Manager Branch
Crown Equipment Corporation · Kissimmee, FL · 1 wk ago
OTHRFull-time
Responsibilities
- Direct, manage, train, motivate, and monitor job performance of Field Service Technicians
- Ensure safety practices
- Review paperwork and timecards
- Recruit, interview, develop, and evaluate service personnel
- Counsel direct reports
- Maintain good customer relations and improve customer retention
- Maintain direct contact with current or prospective customers
- Resolve complaints
- Prepare customer service repair quotes, presentations, cost reports, etc.
- Pursue and develop new service business
- Administer Company goals and policies
- Maintain paper flow, records, and reports
Qualifications
- High school diploma and prior experience as a Field Service Technician
- Prior experience as a Dispatcher and/or Supervisor preferred
- Strong technical/repair knowledge
- Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience
- Valid driver's license, good driving record, and the ability to safely operate lift trucks
Location: Kissimmee, FL 34747 (Orlando metro area)