Field Service Management Business Analyst

Responsibilities

• As the primary point of contact, ensure clear and effective communication channels for facilitating the flow of information and feedback.
• Gather and document customer business requirements with attention to detail.
• Work with customers to configure KloudGin Field Service and Asset Management to support customer business requirements.
• Analyze and architect solutions for business requirements, including sophisticated configurations and/or technical components.
• Translate Statements of Work into specific and well-formed solution designs through user stories and functional requirements.
• Define detailed functional requirements for configuration, enhancements, reports, and integrations for the KloudGin application.
• Deliver demos and training to customers during the implementation lifecycle to ensure the application configuration meets their requirements and improves end-user adoption.
• Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit application features; use of creative thinking to aid in customer adoption of the KloudGin application.
• Collaborate with project managers and colleagues on and offshore to facilitate on-time and on-budget project delivery.
• Work with technical teams to design, build, and validate the KloudGin application configuration.
• Continue to increase product knowledge and pursue relevant certifications.