Field Service Lead Technician

Job Duties

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
• Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
• Confer with customers and communicate issues to branch management. Maintain good customer relations.
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
• Perform operator training or train the trainer at customer locations.
• Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
• Complete necessary paperwork.

Minimum Qualifications

• 2-4 years related experience
• High school diploma or equivalent
• Valid driver's license, good driving record, and ability to safely operate lift trucks

Preferred Qualifications

• Prior Company experience as a Field Service Technician
• Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics
• Technical degree, welding experience, and knowledge of various types of testing equipment preferred
• Good written/verbal communication, interpersonal, organizational, and motivational skills

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

• Award-Winning Service Training
• Company Vehicle for Field Service Technicians
• Tool Insurance
• No Flat Rate
• 40 Hours Per Week plus Overtime
• Uniforms
• Specialty Tools
• Primarily 1st Shift
• Career Advancement Opportunities

Crown offers an excellent wage and benefits package for full-time employees including:

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement
• and much more

Crown also offers Service Technicians:

• Service Training
• Vehicle for Field Service Technicians
• Tool Insurance
• No Flat Rate
• 40 Hours Per Week plus Overtime
• Uniforms
• Specialty Tools

About the Role

We are seeking knowledgeable customer focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

Benefits

See above under Compensation and Benefits.

Pay

See above under Compensation and Benefits.

Schedule

Primarily 1st Shift.

Qualifications

See above under Minimum Qualifications and Preferred Qualifications.