Field Service Foreman - Texas First Rentals

About the role

The Field Service Foreman is responsible for hands-on repair in the field, managing parts carts, supporting field technicians, training new field technicians, providing technical guidance, diagnosing machines at branches that cannot be resolved by shop technicians, and other field-related activities as determined by the Central Operations Manager. This position ensures both internal and external customer satisfaction and models the following practices daily:

• Demonstrate alignment with the company's mission and core business values
• Collaborate with key internal/external resources
• Participate in ongoing self-development

Responsibilities

• Develop, evaluate, and influence effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with the company’s Vision, Values, and Mission
• Ensure parts carts are accurate and finalize orders
• Mentor, develop, and support field technicians within their assigned group
• Perform repairs and troubleshooting offsite with minimal supervision
• Diagnose equipment malfunctions and failures
• Remove and install parts, disassemble and assemble basic components
• Test, make adjustments, and verify proper operation of all repairs
• Provide accurate input into key field service activities to ensure effective decision-making and availability of human resources
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards
• Perform other duties as assigned

Supervisory Responsibilities

• Interview, hire, and train employees
• Plan, assign, and direct work; provide coaching and development
• Appraise performance; reward and discipline employees
• Address complaints and resolve problems
• Provide day-to-day direction, assist in parts ordering by managing carts, and support oversight of Field Technicians
• Support hiring efforts, onboarding, coaching, and addressing employee and customer concerns, with guidance from leadership when appropriate

Requirements

• High school diploma or equivalent, or trade school diploma required
• Three years of work-related skill, knowledge, or experience required; four or more years preferred
• Aerial lift certification required
• Forklift certification required
• Valid driver’s license required

Skills

• Advanced mechanical background with various size and type engines and electrical systems
• Extensive knowledge of construction equipment, aerial, and lifting equipment
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Extensive knowledge of, and experience with MSHA, OSHA & DOT; certification preferred
• Quality control analysis skills – conducting tests and inspections of products, services, or processes to evaluate quality or performance
• Operation and control skills – controlling operations of equipment or systems
• Advanced mechanical skills and understanding of schematics and diagrams
• Solid teamwork, communications, and interpersonal skills
• Great attention to detail and solid organizational skills
• Solid recordkeeping and document control to ensure compliance with company policy and procedures
• Ability to manage multiple priorities
• Ability to read and understand information and ideas presented in writing
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Travel

Less than 10% travel per year with some overnight stays; 90% related to training.

Physical Requirements

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders
• Able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

• Regularly works outside around moving mechanical parts and may be exposed to weather extremes, including inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
• Significant time spent in confined spaces and high places