Field Service Engineering - Southern California

About the role

InTest Thermal Solutions (iTS) specializes in the design and manufacture of precision temperature control systems. Our breadth of products and in-house engineering capabilities allow us to be a single-partner-solution for thermal test, process cooling, and cold storage applications. We are recognized globally for our expertise in precise temperature control and simulation of extreme thermal environments, from -185 to +500°C, with rapid transitions or long dwell times. The iTS family includes four product brands: Temptronic, Sigma Systems, Thermonics, and North Sciences. inTEST Thermal Solutions is a wholly owned subsidiary of InTest Corporation, Mount Laurel, New Jersey, USA. Location: Southern California (Orange County or Greater Los Angeles Preferred). Work Arrangement: Remote/Home Office. Travel: Approximately 50-75% regional travel throughout California and the Western United States. Candidates should reside within reasonable driving distance of major airports in Orange County, Los Angeles, or Long Beach. This role is ideal for early career candidates looking to continue in a hands-on, customer-facing engineering career with strong technical development and travel opportunities. As a Field Service Engineer, you will receive training and mentorship while supporting the installation, maintenance, calibration, and troubleshooting of customer systems at client sites. You will work closely with our Head of Global Service, Sales, and Service Administration teams to ensure excellent customer experiences and reliable system performance. This position offers a unique blend of engineering, problem-solving, and customer interaction, with exposure to real-world applications and continuous learning. Why This Role Is a Great Start: Structured training and on-the-job learning, Exposure to real customer environments and advanced systems, Clear path to develop technical and customer-facing engineering skills, Opportunity to grow within a global service organization.

Responsibilities

• Assist with the installation and commissioning of new customer systems
• Perform preventative maintenance (PM) and system calibrations (NIST and ISO 17025), with training provided
• Troubleshoot and help resolve technical issues at customer sites
• Learn to analyze product performance and identify root causes of issues
• Communicate clearly with customers to understand their concerns and provide updates
• Complete service documentation and reports using CRM and service tools
• Support parts ordering and service logistics processes
• Learn to recommend appropriate service agreements based on customer needs
• Travel to customer sites across the West Coast (and occasionally beyond)

Requirements

• Bachelor’s degree in Engineering or a related technical field (Mechanical, Electrical, Mechatronics, Thermal, etc.)
• Strong interest in hands-on engineering, troubleshooting, and field work
• Willingness to learn new technologies and systems
• Strong communication skills and a customer-focused mindset
• Comfortable working independently with guidance and support
• Detail-oriented with good organizational skills
• Basic computer skills, including Microsoft Word, Excel, and PowerPoint
• Ability to travel up to 50% of the time

Additional Requirements