Field Service Engineer, West (AZ,NV)

About the role

Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. Join us at Volvo Penta North America (VPNA), where you can work with next-gen technologies and the sharpest collaborative teams to make a global impact.

Responsibilities

• Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions.
• Respond to advanced technical inquiries via phone, through case management, and on-site service when required.
• Act as a liaison between our dealer base, customers, technical support, and quality teams.
• Develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics.
• Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
• Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers.
• Aid in the development and rollout of service bulletins, OEM communications, and support campaigns.
• Support trade shows, product events, and customer meetings as required.

Training, Process & Future Technology Support

• Mentor technical support specialists acting as a technical and professional role model.
• Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics.

Who are you?

• Experience and Education: Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience. Bachelor’s degree preferred. Minimum 8 years of experience in engine OEM, distributor, or dealer service environments. Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices. Experience with Volvo Penta products preferred. Working knowledge of warranty processes, dealer operations, and industrial trade practices. Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred. Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders. Advanced communication and presentation skills in both US and global contexts. Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams).
• Physical Requirements: Ability to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation, to: stand, walk, or sit, sometimes for prolonged periods. Balance, stoop, kneel, crouch, or crawl. See, speak, and hear, including distinguishing visual and audible signals necessary for safety and effective communication. Use hands or fingers to handle or feel objects, tools, or controls. Reach with hands and arms to access products, tools, and controls. Lift, move, or carry up to fifty (50) pounds unassisted. Climb stairs and ladders, sometimes on moving vessels or in confined spaces. Work in small or confined spaces, including under machinery. Have stamina for long and unpredictable days, including extended hours and weekends. Work with loud noise levels. Work in various settings such as industrial sites, outdoor environments, or on vessels. Work in various weather conditions. Frequent travel including overnight stays.

Other Considerations

• To qualify, applicants must be currently legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.
• This role is intended to be field based with responsibility for a defined US territory; candidates must live within reasonable distance of a major airport.
• Candidates based in Chesapeake, Virginia may also be considered.
• Travel Requirement: Up to 50% travel, mostly domestic with some international.

Compensation

The base pay for this role is set at $83,500 - $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

Company Culture

• We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions.
• Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
• We are passionate about what we do, and we thrive on teamwork.
• We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
• We make our customers win.