Field Service Engineer, West (AZ,NV)

About the role

This is an important and challenging position requiring a highly skilled, multi-tasking individual who can work independently to assist our service partners and customers. You will have strong mechanical and electronic expertise and serve as an escalation resource for complex troubleshooting and customer issues to include repair, overhaul, and installation of a variety of Volvo Penta marine and/or industrial products. You will also develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics. This position serves the full range of products for both industrial and marine segments and reports to the Manager Field Service. As a knowledgeable technician, you will thrive in a collaborative, growth-oriented environment and you are motivated by making a measurable difference in customer success. The area of responsibility will be aligned with a defined U.S. territory. The territory in the west we are seeking support for is closest to Arizona and Nevada. Proximity to a major airport is important to enable efficient travel to customer and dealer locations, as well as to our office in Chesapeake, Virginia.

Responsibilities

• Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions
• Respond to advanced technical inquiries via phone, through case management, and on-site service when required
• Act as a liaison between our dealer base, customers, technical support and quality teams
• Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems
• Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps
• Support failure analysis, data acquisition, testing, and continuous improvement initiatives
• Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers
• Assist with development and rollout of service bulletins, OEM communications, and support campaigns
• Promote consistent use of Volvo Penta digital tools including VPPN and case management
• Support trade shows, product events, and customer meetings as required
• Mentor technical support specialists acting as a technical and professional role model
• Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics

Requirements

• Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience; Bachelor’s degree preferred
• Minimum 8 years of experience in engine OEM, distributor, or dealer service environments
• Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices; experience with Volvo Penta products preferred
• Working knowledge of warranty processes, dealer operations, and industrial trade practices
• Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred
• Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders
• Advanced communication and presentation skills in both US and global contexts
• Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams)
• Ability to read, write, understand, and speak English; bilingual (English plus Spanish, Swedish, etc.) a plus

Expected Competence At Work

• Respect: You trust, respect, and provide equal attention to those around you
• Collaborative: You build partnerships and work collaboratively with others to meet objectives
• Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity
• Stakeholder Management: You engage with others effectively no matter their role
• Self-Development: You seek new ways to grow and be challenged using different ways of learning
• Change Management: You recognize others respond to change differently and you support adoption with empathy and planning
• Influencing: You help colleagues by sharing your ideas and ensure your message is clear
• Strategic mindset: You see future possibilities and translate them into strategy and tactical execution plans
• Networking: You build formal and informal relationships across the organization proactively
• Accountability: You take responsibility and follow through on commitments
• Manage ambiguity: You operate effectively even when things are not certain or clear
• Customer focus: You deliver customer-centric solutions and keep the dealer experience front and center

Physical Requirements

• Ability to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation, to:
  • Stand, walk, or sit, sometimes for prolonged periods
  • Balance, stoop, kneel, crouch, or crawl
  • See, speak, and hear, including distinguishing visual and audible signals necessary for safety and effective communication
  • Use hands or fingers to handle or feel objects, tools, or controls
  • Reach with hands and arms to access products, tools, and controls
  • Lift, move, or carry up to fifty (50) pounds unassisted
  • Climb stairs and ladders, sometimes on moving vessels or in confined spaces
  • Work in small or confined spaces, including under machinery
  • Have stamina for long and unpredictable days, including extended hours and weekends
  • Work with loud noise levels
  • Work in various settings such as industrial sites, outdoor environments, or on vessels
  • Work in various weather conditions

Other Considerations

• Applicants must be currently legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status
• This role is intended to be field based with responsibility for a defined US territory; candidates must live within reasonable distance of a major airport; on-site candidates based in Chesapeake, Virginia may also be considered
• Travel requirement: Up to 50% travel, mostly domestic with some international

Pay

Base pay is set at $83,500 – $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Benefits

• Competitive medical, dental and vision insurance
• Generous paid time off
• Competitive matching retirement savings plans
• Working environment where your safety, health and wellbeing come first
• Focus on professional and personal development through Volvo Group University
• Programs that make today’s challenging reality of combining work and personal life easier