Field Service Engineer – Waterbury/Hartford, CT Region

Primary Objective

This is a field-based, customer-facing technical role focused on installing, maintaining, calibrating, and troubleshooting complex servo-hydraulic and electro-mechanical test systems at customer sites. You will work in laboratory and test environments using tools, test equipment, and diagnostic skills to restore and optimize system performance.

Major Areas of Accountability

• Install, maintain, calibrate, and repair computer-controlled servo-hydraulic and electro-mechanical test systems
• Diagnose issues across controllers, hydraulics, data acquisition systems, sensors, transducers, fixtures, and grips
• Troubleshoot mechanical, electrical, and control-system issues using hands-on diagnostic methods
• Perform calibrations independently for assigned customer systems
• Manage service documentation, assigned assets, and customer communication professionally
• Work directly with customer engineering and lab teams in a service-oriented environment
• Maintain technical training and compliance with MTS quality and safety standards

General Qualifications

• Comfort with a field-based role involving regular travel, especially during the first year, with increasing flexibility as independence grows
• Willingness to learn and follow structured training and mentorship during onboarding
• Strong communication skills and professional interaction with customers
• Valid driver’s license and ability to meet company vehicle requirements

Who This Role Is a Good Fit For

• Early-Career Technical Professionals: Hands-on technical experience gained through internships, co-ops, labs, maintenance roles, automation, robotics, manufacturing, or military service (typically 2–4 years combined); associate degree in Mechatronics, Mechanical/Electrical Engineering Technology, or similar, or a 4-year Engineering Technology degree; comfort working with tools, wiring, mechanical assemblies, and technical systems, with interest in growing into an independent field service role
• Experienced Technicians / Field Service Professionals: 5–10+ years supporting electro-mechanical, hydraulic, or industrial equipment; experience in field service, installation, system startup, or maintenance; comfort owning customer relationships and troubleshooting complex systems with minimal supervision

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to lift 10 pounds (4.6 kilograms), lift and/or move up to 50 pounds (22.7 kilograms) frequently, and lift and/or move more than 50 pounds (22.7 kilograms) occasionally. The employee will engage in pulling/pushing, carrying, and working above their shoulder. This role requires walking, standing, sitting, stooping (bending at the back/shoulders), squatting, kneeling, bending, and in rare cases climbing activities. The employee will be required to operate a motor vehicle as part of their remote working position.

Compensation Information

$30.00 - $40.00 per hour, commensurate with experience and qualifications.