Field Service Engineer, Ventilation (Midwest)

About the role

The Field Service Engineer supports NKA ventilator systems by providing troubleshooting, preventive maintenance, repair, software updates, and other service activities as required. The position also supports customer relationships by identifying, evaluating, resolving, or escalating customer technical needs.

Responsibilities

• Assume responsibility for servicing, maintaining, and troubleshooting ventilator, patient monitoring, and related medical device systems.
• Provide on-site and remote technical support, including troubleshooting, repair, installation support, customer training, and technical guidance.
• Perform preventive maintenance inspections and scheduled service activities in accordance with manufacturer specifications and company procedures.
• Provide installation, post-installation, preventive maintenance, and corrective maintenance support.
• Track and resolve service tickets promptly and effectively while ensuring optimal customer service.
• Work closely with Biomed, Respiratory Therapy, Nursing, IT, and clinical teams at customer locations.
• Support integration, connectivity, and interoperability of NKA medical device systems within customer environments when applicable.
• Diagnose and resolve hardware, software, networking, pneumatic, mechanical, and system performance issues; determine corrective actions and resolve service tickets.
• Escalate complex technical issues appropriately while collaborating with Technical Support, Product Specialists, Engineering, Quality, and other internal teams to achieve timely resolution.
• Absorb and convey information as needed; document all problems, including root cause, corrective action, and resolution information.
• Maintain and enhance technical skills related to ventilator technology, respiratory care applications, patient monitoring systems, hospital networking fundamentals, and emerging medical device technologies.
• Promote goodwill and a positive image of the Company.
• Communicate verbally and in writing, and receive and understand verbal and written instructions in English.
• Work independently and collaboratively in a team environment.

Requirements

• Associate's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Respiratory Therapy, Information Technology, or a related technical discipline; Bachelor's degree preferred, relevant education and experience accepted in lieu of a degree.
• 4+ years of experience servicing, maintaining, troubleshooting, repairing, or supporting ventilators or respiratory therapy equipment.
• CompTIA Network+, CBET, BMET, military technical training, respiratory therapy certifications, or equivalent technical certifications preferred.
• Experience diagnosing and resolving hardware, software, electrical, mechanical, pneumatic, and system-performance issues.
• Basic knowledge of hospital networking and wired and wireless device connectivity preferred.
• Knowledge of hospital clinical environments and customer-support practices preferred.

Qualifications

• Must reside within the assigned region of Ohio.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Must be able to work effectively both independently and in a collaborative team environment.

Skills

• Technical Troubleshooting and Problem Solving
• Customer Focus
• Technical Communication
• Clinical Environment Acumen
• Healthcare Technology Connectivity

Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America.

Pay

The anticipated range for this position is $80,000 to $105,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Schedule

The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical

Generally, may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 45 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision.

Travel

Approximately 75%

Location

Must reside within the assigned region of Ohio.

Access to Customer Sites

It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.