Field Service Engineer - TAP, (Ambr) - Greater Philadelphia Area

About the role

In this role, you will act as a critical partner to our clients, managing all on-site installation, repair, maintenance and test tasks. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market).

Responsibilities

• Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance
• Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution
• Document fault-finding data and provide structured feedback on product performance to customers and internal teams
• Perform selected in-house service activities at the Delaware office as required
• Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses
• Make informed decisions on equipment repairs in line with service level agreements and customer contracts
• Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination
• Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

Requirements

• Associate degree in mechanical or electrical engineering, or equivalent military, trade school certification, or relevant hands-on experience
• At least 2 years of experience in field service, commissioning, testing, or technical support within a high-tech engineering or manufacturing environment, ideally working with capital equipment
• Solid expertise in electrical and mechanical fault-finding at system and component level, including AC/DC voltage measurement
• Experience with automation, robotics, motors, conveyor systems, I/O modules, pneumatics, and electromechanical assemblies is advantageous
• Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems)
• Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus
• Valid driver’s license and ability to obtain a passport for customer travel requirements
• Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions
• Strong communication skills with the ability to train customers and build effective working relationships
• Comfortable using MS Office applications and maintaining accurate service documentation

Qualifications

• Strong ability to interpret mechanical and electrical schematics, and to configure PCs and install software and firmware (Windows-based systems)
• Knowledge of calibration processes (e.g., temperature, volume) and exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors is a plus
• Valid driver’s license and ability to obtain a passport for customer travel requirements
• Proven problem-solving skills, with the ability to independently manage service decisions and customer interactions
• Strong communication skills with the ability to train customers and build effective working relationships
• Comfortable using MS Office applications and maintaining accurate service documentation

Skills

• Ability to interpret mechanical and electrical schematics
• Ability to configure PCs and install software and firmware (Windows-based systems)
• Knowledge of calibration processes (e.g., temperature, volume)
• Exposure to GMP environments, cleanroom protocols, and bioprocessing applications such as cell culture and bioreactors
• Valid driver’s license and ability to obtain a passport for customer travel requirements
• Problem-solving skills
• Communication skills
• MS Office applications

Benefits

What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retail Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Pay

$70,000 - $90,000 (depending on experience, skill set, education and location)

Schedule

Remote-based position