Field Service Engineer - Samsung DUV

About the role

As our Field Service Engineer (FSE), you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. You’ll report to the Site Manager, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.

Responsibilities

• Ensure a safe environment at all times while performing any service action.
• Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• Expediently escalate issues to supporting resources when necessary.
• Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
• Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• Define and drive continuous improvements at the local site.
• Engage in tool health monitoring.
• Transfer knowledge to the customer.

Requirements

• BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.
• Must have 3 years of ASML DUV lithography/Yieldstar experience within CS Field organization.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven – demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Benefits

• Medical, dental, vision, and basic life insurance for employees and their families.
• Participation in the Company’s 401k plan.
• Eight (8) hours of vacation leave every month.
• Thirteen (13) paid holidays throughout the calendar year.

Travel

20% continental travel with occasional worldwide travel to support other regions as needed.