Field Service Engineer - Salt Lake City, UT
About the Role
A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.
What You'll Do
- Scheduling tasks at customer job sites
- Troubleshooting issues, quickly and effectively, using technical drawings and documentation
- Performing routine maintenance and emergency services as they arise
- Continuous learning, including customer operational processes, packaging designs, technical specifications
- Installation of Packsize solutions and training others to use and maintain it
- Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
- Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand. Must be able to exchange accurate information in these situations.
- Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
- Excellent work ethic and time management skills
What You'll Bring
- Customer service focus
- Knowledge of Windows platforms
- Knowledge of and effective use of hand tools
- Knowledge of mechanical platforms
- Ability to work independently with little or no direct supervision
- Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
- Associates Degree, Vocational Training or equivalent experience
- Bachelor's Degree in a related area preferred
Travel Requirements
- All work is performed remotely at customers' facilities
- Available on-call
- Overnight travel often required
Working Environment and Physical Demands
- Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons.
- Must be able to remain in a stationary position for 50% of the time.
- Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment.
- Will frequently operate hand and power tools, computers and other office equipment.
- Occasionally ascend/descend a ladder to access high places on the equipment
- Valid driver's license and clean driving record.
- Ability to travel by vehicle or airplane, domestically.
Pay
The Base Salary for this role is $65,000-70,000 USD, however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience education / training, and any special skills.
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Paid Time Off
- Health Savings and Flexible Spending Accounts (HSA/FSA)
- Life and disability insurance
- Critical illness, hospital indemnity, accident, and legal/ID theft protection (voluntary benefits)
- Employee Assistance Program (EAP)