Field Service Engineer - Power Control Equipment

About the role

We are seeking a Field Service Engineer to support critical power facilities. This position involves working with automatic transfer switches, providing technical support, conducting field startups, warranty efforts, remedial repairs, and preventative maintenance. You will also supervise and ensure compliance with safety policies, procedures, guidelines, and laws. You will communicate with clients in a highly customer service-oriented manner and manage projects effectively.

Responsibilities

• Carry a cell phone and be on call 24/7
• Focus on work related to automatic transfer switches
• Provide technical support for field startups (standard and non-standard systems), warranty efforts, remedial repairs, and preventative maintenance contracts
• Supervise and ensure compliance with all safety policies, procedures, guidelines, and laws
• Communicate with clients in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed
• All work and decisions shall be conducted in strict compliance of all regulatory laws
• Travel up to 80%

Requirements

• High School Diploma / GED
• 3+ years experience with field service engineering
• Experience with electrical power including low voltage through medium voltage switchgear in support of critical power facilities (e.g., data centers, airports)
• Experience with automatic transfer switch testing
• Reading and understanding schematics and blueprints for power control, automation, and customer technical support
• Familiarity with applicable codes and industry standards
• Proficient in client interactions and project management
• Strong project management skills with excellent decision-making, organization, and management capabilities
• Self-directed and committed to customer satisfaction
• Valid driver's license in good standing

Qualifications

• 5+ years of field service within the power distribution/ protection industry preferred
• Associate or bachelor’s degree in electrical engineering preferred
• Excellent customer service, time management, and follow-up skills
• Power distribution, DC/AC, Voltage Circuit Theory, and practical troubleshooting skills

Benefits

We offer a variety of health and wellness benefits, including details available here.

Pay

The pay range for this position is $57,120 - $97,920 plus travel and overtime. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. The position can be filled at a higher or lower level.