Field Service Engineer, Pathology
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise.
About the role
As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.
The ideal candidate will reside within a 60-mile radius of Baton Rouge OR New Orleans. This is a multistate territory with primary coverage in Louisiana and Mississippi. The ability to travel to support clients throughout the U.S. is required, up to 50% or more.
Responsibilities
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
Requirements
- Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites, including proof of identification, certifications, and compliance with health and safety protocols
- Military training, associate degree, or relevant college coursework in electronics or a related field required
- Bachelor’s or Master’s degree in Biochemistry, Biotechnology, or a related science field is a plus
- 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
- Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
- Familiarity with Agilent automated biopsy tissue stainers is a plus
- Strong problem-solving and communication skills
- Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
Agilent proudly welcomes candidates with military experience. Relevant MOS/AFSC codes include: 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737.
Pay
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock, and benefits. Pay ranges are determined by role, level, and location. Individual pay is based on work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
This position is eligible for choice of company car or reimbursement for personal vehicle usage. For more details on pay and benefits by country, visit Agilent Careers - Locations.
Schedule
This is a full-time position with a day shift and the option to work remotely. Travel is required up to 50% of the time.