Field Service Engineer, Pathology
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us.
About the role
As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. This role is ideal for individuals who thrive on continuous learning, enjoy hands-on work, and value building strong customer relationships.
Responsibilities
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
Requirements
- Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.
- Military training, associate degree, or relevant college coursework in electronics or a related field required
- Bachelor’s or Master’s degree in Biochemistry, Biotechnology, or a related science field is a plus
- 4+ years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
- Hands-on experience with instrumentation maintenance, troubleshooting, and repair preferred
- Familiarity with Agilent automated biopsy tissue stainers is a plus
- Strong problem-solving and communication skills
- Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
Agilent proudly welcomes candidates with military experience. Relevant MOS/AFSC codes include: 15F, 15B, 15D, 25Q, 25S, 25U, 1U0X1, 2A3XX, 2T270, ET, FT, 1733, 1734, 1736, 1737.
Territory Coverage
The ideal candidate will reside within a 60-mile radius of Baton Rouge OR New Orleans. This is a multistate territory with primary coverage in Louisiana and Mississippi. The ability to travel to support clients throughout the U.S. is a requirement. Ability to travel up to 50% or more.
Schedule
This job has a full-time weekly schedule. It includes the option to work remotely.
Pay
The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock, and benefits. Pay ranges are determined by role, level, and location. Individual pay is based on work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
- Choice of company car or reimbursement for personal vehicle usage
- Bonus and stock eligibility
- Comprehensive benefits package (specifics available by country at Agilent Careers)