Field Service Engineer - Olympia WA

About the role

As a Field Service Engineer in our Breast & Skeletal Health division, you will be responsible for preventative maintenance, repairs, and servicing of our innovative medical imaging and interventional products. You will travel to customer sites to ensure our products are calibrated and optimized for high performance, build relationships with customers, and solve technical issues.

Responsibilities

• Install and service Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms), including electrical, mechanical, and software components.
• Establish and maintain a high level of customer satisfaction with Hologic’s products, support, and service.
• Complete remedial service actions, standard system checks, and required hardware/software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain compliance with all regulatory requirements and DQSM aspects to uphold a strong customer service reputation.
• Complete and submit all required paperwork accurately and on time.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager on product performance anomalies and recommend service improvements.
• Support conventions, trade shows, and customer trials.
• Provide pre- and post-sales support by maintaining close relationships with sales teams and customers to ensure smooth equipment installations.
• Manage inventory, keep accurate records, and return unused or failed parts promptly.
• Promote service contract offerings and assist in selling service agreements within your assigned territory.
• Manage your territory efficiently, perform preventative maintenance on time, and minimize equipment downtime.
• Respond to customer inquiries via written communication (with managerial approval), in person, or by telephone.
• Escalate unresolved customer issues and product problems to service management in a timely manner.

Requirements

• Must be a self-starter, able to travel and work independently with minimal supervision.
• Capable of multitasking, setting priorities, and scheduling work activities.
• Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments.
• Willing to work flexible hours and overtime on short notice.
• Position requires the ability to be “on call” after normal working hours.
• Depending on location, may require frequent overnight travel.
• Must have reliable transportation, a valid driver’s license, and adequate auto insurance.
• High degree of mechanical aptitude and excellent written and verbal communication skills.

Qualifications

• Associate’s degree or equivalent in electronics, computer science, or a related technical discipline is required.
• 2-4 years of experience in a field service position working with customers to resolve problems related to x-ray, digital imaging, or related medical equipment preferred.
• Experience designing, installing, or maintaining computer networks is highly desirable.

Specialized Knowledge

• Strong computer literacy, proficient with DOS and Windows.
• Certified training and/or working knowledge of UNIX/NT/Solaris or other software operating systems preferred.

Pay

The annualized base salary range for this role is $64,000 to $100,100 and is bonus eligible. Final compensation packages will depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.